Web-Enabled UPS And Battery Remote Monitoring And Diagnostic Service
EATON CORPORATION INTRODUCES WEB-ENABLED UPS AND BATTERY REMOTE MONITORING AND DIAGNOSTIC SERVICE
RALEIGH, NC … Diversified industrial manufacturer Eaton Corporation (NYSE:ETN) today announced the introduction of its Web-based Powerware eNotify Remote Monitoring and Diagnostic Service for Powerware uninterruptible power systems (UPSs) and battery systems.
The eNotify service monitors the ongoing health of the UPS, while also monitoring the battery condition to help prevent battery failure – the number one cause of load loss. The service is available for Powerware three-phase UPSs immediately and for Powerware single-phase UPSs in second quarter 2005.
Eaton’s new eNotify service provides 24x7, real-time response to UPS and battery alarms, immediate notification of significant events via phone, e-mail or pager, remote troubleshooting and problem resolution. Also with eNotify, Powerware service technicians can be dispatched immediately to resolve problems that could jeopardize customers’ mission-critical operations. Fully integrated with Powerware UPS products and the Eaton Customer Reliability Center, the eNotify service provides a monthly monitoring report detailing UPS performance and trending information gathered through the remote monitoring of UPS and battery operating data points.
By providing customers with access to trained Eaton Powerware experts during UPS and battery events, this new service reduces the risk of downtime and increases system availability. Trending, monthly reporting and daily heartbeat monitoring features assist IT and facility managers in making proactive management decisions, such as scheduling preventive maintenance, and planning for system upgrades and capacity expansion.
“Our expanded suite of Remote Monitoring Services for Eaton products can help our customers save money by identifying potential problems before they become load-loss events,” explained Mark A. Ascolese, vice president, sales and marketing for Eaton’s power quality solutions operations. “Eaton customers gain the confidence of knowing their systems are watched over by trained Powerware technicians standing by to respond to any potential issues, 24 hours a day, seven days a week.”
The eNotify offering complements the modem-based Powerware Advanced Response Service, which currently provides critical alarm notification, remote diagnostics and monthly monitoring reports to Powerware UPS customers. The new, Web-based service combines the latest in secure connectivity, anomaly detection, database and alarm filtering software, and specially trained technical staff to provide customers with the most reliable power quality products and service. The eNotify service is available only for Eaton customers with a Powerware service contract who are using Web-enabled UPS products.
Eaton also offers a robust suite of software products, which provides customers the ability to self-monitor, manage and control their UPSs, power train equipment and applications.
In the electrical industry, Eaton is a global leader in electrical control, power distribution, uninterruptible power supply and industrial automation products and services. Through advanced product development, world-class manufacturing methods, and global engineering services and support, Eaton’s electrical business provides customer-driven solutions under brand names such as Powerware®, Cutler-Hammer®, Durant®, Heinemann®, Holec® and MEM®, which globally serve the changing needs of the industrial, utility, light commercial, residential, IT and OEM markets. For more information, visit www.eatonelectrical.com.
Powerware-branded products include a full line of AC and DC power systems, power management software, remote monitoring, turnkey integration services and site support, providing a seamless solution for high availability in local and wide area networking, data and voice over IP, co-location facilities, fixed-line and wireless communication networks, and industrial manufacturing. For additional information on this product and Eaton’s complete line of Powerware products and service portfolio, visit our Web site at www.powerware.com.
Eaton Corporation is a diversified industrial manufacturer with 2004 sales of $9.8 billion. Eaton is a global leader in fluid power systems and services for industrial, mobile and aircraft equipment; electrical systems and components for power quality, distribution and control; automotive engine air management systems, powertrain solutions and specialty controls for performance, fuel economy and safety; and intelligent truck drivetrain systems for safety and fuel economy. Eaton has 55,000 employees and sells products to customers in more than 125 countries. For more information, visit www.eaton.com.
RBW Public Relations