August 19, 2008
Richard D Zesiger (269) 342-3199 or RichardDZesiger@Eaton.com
Eaton Pre-Approved Repairs Streamline Dealer Warranty Processing
KALAMAZOO, Mich. … With the new pre-authorized warranty repair guidelines now posted on Roadranger.com, telephone calls for many Eaton repair authorizations may no longer be necessary. The Eaton warranty program allows technicians, service managers and warranty administrators at all North American truck dealerships to identify and administer 19 different repairs with no outside intervention by following clear guidelines that are accessible through the Roadranger website. The program covers Eaton transmissions, clutches and VORAD collision warning systems.
“When it comes to warranty repairs, time really does mean money for our customers,” said John Needham, warranty manager, Eaton. “This is what our customers have been telling us they want. By eliminating the need for telephone authorizations, dealers now have the autonomy to troubleshoot, diagnose and repair the problem; submit their claims; and receive compensation in the fastest possible manner. Of course, they can still call us if they want to do so.”
Needham noted that access to the program, which is available 24/7, is easy to find by clicking the Warranty tab on the top of the Roadranger.com home page. Among the more than 50 repair guidelines available on the website, pre-authorized guidelines are provided for five automated transmission repairs, 10 manual transmission repairs, three clutch repairs and one collision warning system repair.
In each case, visitors are provided with a description of the repair, parts required, labor required, a claim code and parts disposition. Another link provides submission guidelines and all necessary forms to file the claim.
“By giving our dealer customers more autonomy with the manner in which they perform their jobs, we can help them to reduce expenses associated with warranty claims,” added Rick Muth, manager of special programs, Eaton. “Making the guidelines available online represents the kick-off of a new Roadranger initiative to create a more customer-centric warranty system, and the first of additional new programs that we will be launching in the upcoming months.”
For additional information on warranties and other Roadranger® commercial vehicle service and components visit www.roadranger.com. To reach Roadranger customer service in the United States or Canada, dial 1-800-826-HELP (4357). In Mexico, dial 001-800-826-4357. The Roadranger Solution is an unbeatable combination of the best drivetrain, chassis and safety components from Dana Corporation and Eaton Corporation; all backed by Roadranger customer service – the most experienced and accessible drivetrain consultants in the business.
Eaton Corporation is a diversified power management company with 2007 sales of $13 billion. Eaton is a global technology leader in electrical systems for power quality, distribution and control; hydraulics components, systems and services for industrial and mobile equipment; aerospace fuel, hydraulics and pneumatic systems for commercial and military use; and truck and automotive drivetrain and powertrain systems for performance, fuel economy and safety. Eaton has 81,000 employees and sells products to customers in more than 150 countries. For more information, visit www.eaton.com.