EDEN PRAIRIE, Minn. … Diversified industrial manufacturer Eaton Corporation today announced it has certified the first 10 warranty centers under the Eaton Warranty Center Program. This program is designed to improve customer satisfaction by speeding warranty evaluation and repairs.
“Customers will be able to send qualifying Eaton®, Vickers®, and Char-Lynn® products to a Certified Warranty Center for warranty evaluation and repair rather than shipping it to the location that produced it,” said G. Paul Hagel, warranty center manager for Eaton’s Hydraulics Group. “Our goal is to streamline the warranty evaluation and repair process to minimize downtime and cost for our customers.
“Since announcing the program in 2008, distributors have expressed a lot of interest in the program and, as a result, Eaton is in process of certifying additional Warranty Center locations.”
In order to qualify as a Certified Warranty Center, the distributor must:
- Have adequate facilities including an area of at least 1,000 square feet dedicated to warranty evaluation and repairs;
- Participate in a regularly scheduled calibration program for tools, transducers, gauges and other devices used to evaluate products;
- Have test stands capable of 75 – 200 hp at 5,000 psi; and
- Employ qualified technicians that have successfully completed Eaton’s Failure Analysis Course.
The first 10 Certified Warranty Centers are located in Minnesota, Florida, Alabama and Candad. The program’s goal is to have 50 to 60 Certified Warranty Centers operating in all 50 states and Canada.
Eaton Premier Advantage. Premier Select hydraulic distributors and existing Eaton Quality Assurance Warranty Centers are eligible to participate in the Warranty Center Program after meeting strict certification standards.
In addition, Eaton named Dover Hydraulics of Dover, Ohio, as the exclusive Certified Warranty Center for Eaton’s Hydrokraft™ products. This will further enhance our customer experience by virtually eliminating the need for customers to return Hydrokraft product to the Wehrheim plant in Germany for warranty evaluation and repair. DTS Fluid Power of Grandville, Mich., will continue to be the exclusive Certified Warranty Center for Eaton’s ME Series Hydraulic Motors, which in most cases, eliminates the need for return of product to Eaton’s Japanese operations for evaluation and repair.
Eaton’s Hydraulics Group is a segment of the company’s Industrial Sector. The business is a worldwide leader in the design, manufacture and marketing of a comprehensive line of reliable, high-efficiency hydraulic systems and components for use in mobile and industrial applications. Mobile and industrial markets include agriculture, construction, mining, forestry, utility, material handling, earthmoving, truck and bus, machine tools, molding, primary metals, automotive, power generation, port machinery and entertainment. Eaton’s Hydraulics Group provides customer-driven solutions under product names such as Aeroquip®, Boston®, Char-Lynn®, Eaton®, Hydro-Line®, Synflex®, Vickers®, Walterscheid™, and Weatherhead®. For more information, visit www.eaton.com/hydraulics .
Eaton Corporation is a diversified power management company with 2008 sales of $15.4 billion. Eaton is a global technology leader in electrical components and systems for power quality, distribution and control; hydraulics components, systems and services for industrial and mobile equipment; aerospace fuel, hydraulics and pneumatic systems for commercial and military use; and truck and automotive drivetrain and powertrain systems for performance, fuel economy and safety. Eaton has approximately 75,000 employees and sells products to customers in more than 150 countries. For more information, visit www.eaton.com .