Eaton’s Tailored Solutions Help Solve Customer Aftermarket Issues

Date: October 2, 2017

LONDON … Power management company Eaton is highlighting a new, dedicated process to identify customer issues and to provide customized, fully approved solutions. Customers can learn more about the engineering and business resources it is dedicating to detecting and to eradicating aftermarket issues during MRO Europe, being held October 3-5 at the ExCeL convention center in London.

“We know that predictability is crucial to the aviation industry, and we’re committed to working closely with customers, distributors and aftermarket repair workshops to identify and solve component challenges,” said Mark Schmidt, vice president, Aftermarket Business, Eaton’s Aerospace Group. “Our team is dedicated not only to identifying the solution, but also to developing, testing and securing appropriate approval to get the right product directly into our customers’ aircraft.”

The process has already had demonstrated success in helping solve the needs of customers. For example, when a customer experienced pressure switch failures due to moisture ingress, Eaton’s engineering team built a new silicon sealing boot to protect vent holes from moisture entry, doubling the reliability of the product.

By actively seeking customers to share their issues and concerns with the team, Eaton is dedicated to finding a tailored response that improves reliability and reduces project and business risk for customers.

To learn more about Eaton’s Aerospace solutions, visit Eaton.com/aerospace.

In the aerospace industry, Eaton is a leading supplier of hydraulic, electro-hydraulic pump and generator products and integrated systems; engine and airframe fuel pumps; electric motors; aircraft door actuation, flight and flow controls; fluid, fuel and air delivery products and systems; nose wheel steering systems; integrated control systems; cockpit controls; power and load management systems; pressure sensors, seals, and fluid health monitoring products and systems. Eaton serves commercial and military aviation, aerospace, military weapons, marine and off-road markets worldwide.

Eaton is a power management company with 2016 sales of $19.7 billion. We provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technologies and services. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries. For more information, visit Eaton.com.
 
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Michelle Lutrick
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