Gray Market Defined
"Gray market" is a term used to describe the sale of new products by unauthorized resellers and brokers. Eaton is concerned about the gray market because of sourcing practices that put the customer at risk of receiving altered, tampered, surplus, used, refurbish and even counterfeit goods that are misrepresented as new.
Gray market resellers, knowingly or unknowingly, is becoming a channel for counterfeit products. To ensure that you are receiving a new, genuine Eaton product, purchase your products only through Eaton authorized resellers.
If your equipment is aging or obsolete, Eaton offers aftermarket solutions that service and recondition low and medium voltage circuit breakers, as well as obsolete breaker retrofitting and retrofil.
If you are unsure if your product is a genuine, new Eaton product, or if you have other questions, e-mail UnauthorizedProducts@Eaton.com.
Retrofit upgrades and services
Eaton can extend the life of your equipment through modernization, no matter when it was manufactured or how long it has been in service.