EatonCare™ is the customer and sales support organization for Eaton's electrical business' customers, channel partners, and the global sales and solutions field sales organization.  EatonCare was launched on Monday, January 8, 2007 and will continue to drive improvements for all customers.

EatonCare is a foundation to drive increased customer experience and customer value with every Eaton customer encounter.

One component of EatonCare is to better align support resources to customer segments and needs.  Key customer segments include:  OEM, residential/light commerical, commercial construction, industrial, global and Powerware.  For each customer segment, EatonCare provides commercial, technical and pricing support. 

To reach an EatonCare representative for customer and sales support, please contact us:  877 ETN CARE (877 386 2273)

General Information and Support:  Option 1              

Technical Resource Center - product selection, application and general technical support:  Option 2

Order Management Support: (select the most appropriate customer segment.  You will also be prompted to select commercial, technical, or warranty and returns support)

• OEM: Option 3
• Residential and light commercial:  Option 4
• Commercial construction:  Option 5
• Industrial:  Option 6
• Powerware single phase uninterruptible power supplies (UPS):  Option 7

EatonCare Technical Resource Center

The Technical Resource Center provides product selection, applicaiton, and general technical support for Eaton's electrical products including distribution and residential products, power and logic control, panelboards and switchboards, power quality, automation products, drives, intelligent technology communications, and sensors and limit switches. 

The EatonCare Technical Resource Center also provides online technical assistance for power and logic control  products which include relays, timers, and pushbuttons.