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CRISIS RESPONSE
 Significant events like hurricanes, floods and explosions can cause facilities to experience enormous loss of property, production and revenue. At Eaton, we know that in the aftermath of such an event, it is essential for facilities to have a recovery plan and the necessary support to ensure that the facility can return to production in a rapid and safe manner.
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In the wake of a disaster, speed of response is everything. Eaton can deploy a team of engineers and technicians within hours after a catastrophic event occurs. Because we have service offices strategically located throughout North America and Mexico, we can mobilize and coordinate the experiences and resources needed quickly so that upon arrival we can provide a comprehensive plan for restoration.
Eaton’s Engineering Services provide prompt and expert emergency response and crisis management services whenever and wherever they are needed. In the case where an event is predicted, Eaton works with our customers to prepare for possible destruction and is able to have teams mobilized to be deployed if necessary—allowing for the fastest response time possible.
If an event occurs without warning, Eaton provides an emergency service response line 24 hours a day, 7 days a week. In addition, Eaton’s Engineering Services are able to provide remote monitoring and predictive maintenance services to assist in foreseeing possible issues in the electrical systems of a facility.
Eaton also has five Aftermarket Centers of Excellence facilities across North America staffed with personnel dedicated to reconditioning and repairing circuit breakers to “like-new” condition.
Eaton is here for you
Eaton will always answer the phone in response to your emergency, no matter what time of day.
Toll-free after-hour number:
1-800-498-2678
- Immediate restoration
- Cost control
- Performance management
Equipment retrofit, reconditioning and replacement
- Installation
- Start up
- Integration
Failure prevention and solutions
- Predictive maintenance services
- Remote-monitoring services
Crisis response vehicles
Eaton has dedicated equipment for disaster recovery response, including:
- Six self-contained, fully equipped 32-foot trailers
- Two 40-foot trailers complete with on-board generation, satellite communication and “crisis goods”
- Ten travel trailers
- 175 kW mobile generators
- Two F350 pool vehicles
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