Call Center Notification
Representatives will be unavailable between 2 and 3 p.m. (Eastern) on Thursday, December 4, as they attend a training session.

About the Call Center

The Call Center is made up of two different teams: the General Tech Team and the Real Time Warranty Team.

The General Tech Team is an excellent source of support for your questions about:

• Warranty coverage, model eligibility, and limits and exclusions
• Verification of extended warranty registration
• Vehicle and component specification information
• Parts information (dimensions and fit-up only, not for ordering parts)
• Assistance in correct ordering procedures for parts and service literature
• Technical assistance and repair strategy advice (except Real Time Warranty claims)
• Customer inquiries on warranty claim decisions (reduced or rejected claims, including Real Time Warranty claims)
  

The Real Time Warranty System saves time for more than 800 dealers in the U.S. and Canada. The Real Time Warranty Team can assist qualifed dealers with:

• Over-the-phone warranty claim approval
• Faster disposition of failed parts
• Expedited claim approval and processing
• Online verification of claim status