OEM Dealer
Franchised OEM dealers and service centers sell and repair commercial trucks and tractors built with genuine Roadranger components. Sales, service, parts and warranty representatives can use the links below to learn more about doing business with Roadranger.
Roadranger Call Center is available 24 hours a day, seven days a week. In the U.S. and Canada, dial (800) 826-HELP (4357). In Mexico, dial 001 (800) 826-4357.
My technicians aren’t trained to work on your new automated and electronic products, like AutoShift. Who do I call?
Contacting the Roadranger Call Center is your first step. They’ll put you in touch with one of our Roadranger regional training coordinators, who can schedule a free training session at the location of your choice or provide remote training through CD ROM-based training tools on our newest products.
I don’t understand the diagnostic codes that flash on the shift indicator for one of your new automated transmissions.
You need our ServiceRangerTM diagnostic software to help you diagnose and repair our electronic and automated Roadranger products. To order, contact the Roadranger Call Center.
I need a special tool to repair a Roadranger product.
The following specialty tool providers are authorized by Roadranger to build and market a wide variety of unique service tools for the repair of Roadranger drivetrain components. (Neither Eaton Corporation nor Dana Corporation endorses nor warrants the products of these manufacturers. This information is provided solely as a courtesy for our customers.)
How do I find a part number?
Our electronic parts catalog contains illustrated parts lists for every Roadranger transmission product. For other Roadranger components, you can download or order parts lists from our Literature Center.
I can’t find an Eaton or Dana part in our OEM inventory system, and I have a truck down. Do you offer emergency parts ordering?
Yes you can by contacting the Roadranger Call Center.
How do I order genuine Roadranger Reman™ transmissions and axles?
You can contact the Roadranger Call Center. Or, to locate your nearest dealer/distributor online, click here.
How can I find out whether a particular Roadranger Reman™ transmission or axle is available from you?
Roadranger Logistics Centers across the U.S. carry hundreds of new or remanufactured Eaton® Fuller® transmissions. In most cases, parts can be picked up or delivered on the same day. To locate your nearest dealer/distributor online, click here.
What reman, rebuild or new replacement component should I order to replace an original component?
Interchange guides that provide recommendations for proper reman replacements are available online at our Literature Center.
How do I return a transmission core?
Contact the original equipment manufacturer from whom you purchased the component.
I need warranty information on Roadranger components.
Click here for online information about coverage, application guidelines, claim processes and official warranty statements. Or, you can download a copy of our Warranty Guide, which provides information about standard warranties and claims procedures.
What is Real Time Warranty?
Real Time Warranty (RTW) is a unique Roadranger service offered to qualified OEM dealers in North America. Dealer service operations can call the RTW Help Desk to quickly confirm warranty coverage and to determine the best repair strategy. This means that you can determine if a failure is warrantable before the vehicle leaves the dealership.
The RTW service specialist explains and authorizes the level of the repair to be performed, which means that approval for payment under warranty guidelines is determined at the time of repair.
This is a discretionary program, and OEM dealers are not required to call on every claim. However, if you’re uncertain that a repair is warrantable, call the RTW Help Desk.
I need to know whether a genuine Roadranger component is covered under warranty.
The first step -- before any repair work begins -- is for the repairing dealer to confirm that the vehicle is covered under warranty. To do so, contact the Roadranger Call Center.
In addition, you can click here to view information about coverage, application guidelines, claim processes and official warranty statements. Or, you can download a copy of our Warranty Guide, which provides information about standard warranties and claims procedures.
Can I look up warranty coverage on the web for Roadranger components?
A new web service will soon be available on Roadranger.com that allows you to view current warranty coverage on Roadranger components registered in our system. Be sure to sign up for our Roadranger E-Newsletter to get the latest news on this helpful new service.
How do I file a claim directly with Roadranger that can’t be filed through the truck maker?
Contact your local Roadranger field representative, or call the Roadranger Call Center.
How can a truck buyer ensure that an original warranty coverage will continue
Continued warranty coverage is ensured by the following:
I want to purchase an extended warranty for a customer.
For Eaton® transmission and clutch products, Roadranger purchased extended warranties can be obtained for up to three years following a vehicle’s in-service date. Depending on the component and vocation, Roadranger purchased warranties are also available for up to seven years or 750,000 miles.
Click here to get more information about purchasing extended warranties and to download the registration form. Or, you can contact the Roadranger Call Center.
Roadranger Call Center is available 24 hours a day, seven days a week. In the U.S. and Canada, dial (800) 826-HELP (4357). In Mexico, dial 001 (800) 826-4357.
My technicians aren’t trained to work on your new automated and electronic products, like AutoShift. Who do I call?
Contacting the Roadranger Call Center is your first step. They’ll put you in touch with one of our Roadranger regional training coordinators, who can schedule a free training session at the location of your choice or provide remote training through CD ROM-based training tools on our newest products.
I don’t understand the diagnostic codes that flash on the shift indicator for one of your new automated transmissions.
You need our ServiceRangerTM diagnostic software to help you diagnose and repair our electronic and automated Roadranger products. To order, contact the Roadranger Call Center.
I need a special tool to repair a Roadranger product.
The following specialty tool providers are authorized by Roadranger to build and market a wide variety of unique service tools for the repair of Roadranger drivetrain components. (Neither Eaton Corporation nor Dana Corporation endorses nor warrants the products of these manufacturers. This information is provided solely as a courtesy for our customers.)
- K-Line Industries
Visit the Special Service Tools page on Roadranger.com to download the K-Line tool catalog and ordering information.
How do I find a part number?
Our electronic parts catalog contains illustrated parts lists for every Roadranger transmission product. For other Roadranger components, you can download or order parts lists from our Literature Center.
I can’t find an Eaton or Dana part in our OEM inventory system, and I have a truck down. Do you offer emergency parts ordering?
Yes you can by contacting the Roadranger Call Center.
How do I order genuine Roadranger Reman™ transmissions and axles?
You can contact the Roadranger Call Center. Or, to locate your nearest dealer/distributor online, click here.
How can I find out whether a particular Roadranger Reman™ transmission or axle is available from you?
Roadranger Logistics Centers across the U.S. carry hundreds of new or remanufactured Eaton® Fuller® transmissions. In most cases, parts can be picked up or delivered on the same day. To locate your nearest dealer/distributor online, click here.
What reman, rebuild or new replacement component should I order to replace an original component?
Interchange guides that provide recommendations for proper reman replacements are available online at our Literature Center.
How do I return a transmission core?
Contact the original equipment manufacturer from whom you purchased the component.
I need warranty information on Roadranger components.
Click here for online information about coverage, application guidelines, claim processes and official warranty statements. Or, you can download a copy of our Warranty Guide, which provides information about standard warranties and claims procedures.
What is Real Time Warranty?
Real Time Warranty (RTW) is a unique Roadranger service offered to qualified OEM dealers in North America. Dealer service operations can call the RTW Help Desk to quickly confirm warranty coverage and to determine the best repair strategy. This means that you can determine if a failure is warrantable before the vehicle leaves the dealership.
The RTW service specialist explains and authorizes the level of the repair to be performed, which means that approval for payment under warranty guidelines is determined at the time of repair.
This is a discretionary program, and OEM dealers are not required to call on every claim. However, if you’re uncertain that a repair is warrantable, call the RTW Help Desk.
I need to know whether a genuine Roadranger component is covered under warranty.
The first step -- before any repair work begins -- is for the repairing dealer to confirm that the vehicle is covered under warranty. To do so, contact the Roadranger Call Center.
In addition, you can click here to view information about coverage, application guidelines, claim processes and official warranty statements. Or, you can download a copy of our Warranty Guide, which provides information about standard warranties and claims procedures.
Can I look up warranty coverage on the web for Roadranger components?
A new web service will soon be available on Roadranger.com that allows you to view current warranty coverage on Roadranger components registered in our system. Be sure to sign up for our Roadranger E-Newsletter to get the latest news on this helpful new service.
How do I file a claim directly with Roadranger that can’t be filed through the truck maker?
Contact your local Roadranger field representative, or call the Roadranger Call Center.
How can a truck buyer ensure that an original warranty coverage will continue
Continued warranty coverage is ensured by the following:
- The vehicle continues in the vocation for which it was originally covered. For example, an on-highway truck converted to severe duty service would not continue to be covered by its original on-highway warranty.
- The vehicle drivetrain is not be subjected to abusive driving techniques or habits. See the Warranty Guide for specific precautions.
- Usage of and adhering to proper drain/fill intervals of approved lubricants -- particularly Roadranger-approved synthetic lubricants – is essential for preserving extended warranty coverage.
- Installing genuine Roadranger aftermarket replacement parts is essential for maintaining original Roadranger warranty coverage. Using non-genuine parts or non-approved lubricants will void any OEM or Roadranger warranty coverage.
I want to purchase an extended warranty for a customer.
For Eaton® transmission and clutch products, Roadranger purchased extended warranties can be obtained for up to three years following a vehicle’s in-service date. Depending on the component and vocation, Roadranger purchased warranties are also available for up to seven years or 750,000 miles.
Click here to get more information about purchasing extended warranties and to download the registration form. Or, you can contact the Roadranger Call Center.
