Whether you operate one truck or 1,000 – and whether you buy, lease, rent, repair or drive -- Roadranger can help you spec, operate or repair any product in the Roadranger System. Roadranger Call Center
is available 24 hours a day, seven days a week. In the U.S. and Canada, dial (800) 826-HELP (4357)
. In Mexico, dial 001 (800) 826-4357
. What drivetrain should I put in my next truck?
The answer depends on many factors, such as how you intend to use your truck, who will be driving it, what it hauls, and where it hauls – to name a few. There’s no single best drivetrain for a truck, and that’s why the Roadranger System provides thousands of component combinations – more than any other drivetrain maker anywhere.
This question requires the expertise of your preferred OEM truck dealer or a Roadranger representative. You can contact the Roadranger Call Center for more information. How do I find a part number?
Our electronic parts catalog
contains illustrated parts lists for transmission products. Lists for all Roadranger products are available in downloadable format or can be ordered from our Literature Center
. Where’s the best place to buy replacement parts for Roadranger components?
One of Roadranger’s greatest market strengths is the widespread availability of replacement parts and complete service units. You can obtain genuine Eaton® Fuller® and Dana® Spicer® parts, kits and complete assemblies at virtually any distributor of commercial vehicle driveline parts. And, all OEM truck dealers and most independent distributors have easy access to Roadranger replacement parts.
To locate your nearest dealer/distributor online, click here
. Why do I need to replace OEM parts with only genuine Roadranger replacement parts?
Using genuine Roadranger System components is your only way of ensuring the continued top performance – and continued warranty coverage and Roadranger service – that you bought with your new drivetrain or component. Be sure to always ask for genuine Roadranger parts. My technicians aren’t trained to work on your new automated and electronic products, like AutoShift . Who do I call?
Most truck owners are advised to seek assistance on these products through the OEM dealer networks. Most OEM dealer service facilities have been trained in the diagnosis and repair of our newest automated transmissions and other electronic products. To locate your nearest dealer/distributor online, click here
If you are equipped to diagnose and repair major drivetrain components, Roadranger can provide instruction on our newest products in a free training session or with a CD ROM-based training tool. For more information, contact the Roadranger Call Center. I don’t understand the diagnostic codes that flash on the shift indicator for one of your new automated transmissions.
You need our ServiceRanger™ diagnostic software to help you diagnose and repair our electronic and automated Roadranger products. To order, you can contact the Roadranger Call Center. I need a special tool to repair a Roadranger product.
The following specialty tool providers are authorized by Roadranger to build and market a wide variety of unique service tools for the repair of Roadranger drivetrain components. (Neither Eaton Corporation nor Dana Corporation endorses or warrants the products of these manufacturers. This information is provided solely as a courtesy.)
- G&W Tool Company
907 S. Dewey Avenue
Wagoner, OK 74467
- Great Lakes Tool
P.O. Box 503
Plainwell, MI 49080
- Kiene Diesel Accessories, Inc.
325 South Fairbank Street
Addison, IL 60101
655 Eisenhower Dr.
Owatonna, MN 55060-1171
I need warranty information on Roadranger components. Click here
for online information about coverage, application guidelines, claim processes and official warranty statements. Or, you can download
a copy of our Warranty Guide, which provides information about standard warranties and claims procedures. I need to know whether a genuine Roadranger component is covered under warranty.
The first step – before any repair work begins -- is for the repairing dealer to confirm that the vehicle is covered under warranty. To do so, contact the Roadranger Call Center.
In addition, you can click here
to view information about coverage, application guidelines, claim processes and official warranty statements. Or, you can download
a copy of our Warranty Guide, which provides information about standard warranties and claims procedures. How can I obtain purchased extended warranties?
For Eaton® transmission and clutch products, Roadranger purchased extended warranties can be obtained for up to three years following a vehicle’s in-service date.
Depending on the component and vocation, Roadranger purchased warranties are also available for up to seven years or 750,000 miles. Click here
to get more information about purchasing extended warranties and to download the registration form. Or, you can contact the Roadranger Call Center at (800) 826-HELP (4357) for more information. What warranties are available outside the U.S.?
Warranty coverage varies from country to country. Typically, a one-year or 150,000 mile (240,000 km) warranty applies to most transmissions, with varying warranty coverage on other components. Contact
a Roadranger representative, send us an e-mail
or call the Roadranger Call Center. Where can I have warrantable repair work done on my Roadranger components?
For the initial truck maker’s warranty period – which in the U.S. is typically within the first three years or 300,000 miles, whichever comes first – you should have your warrantable repairs you should have your warrantable repairs done within the franchised dealer network from which you purchased your truck. After the initial truck maker’s warranty expires, extended Roadranger warranties take effect. Repairs can be done at any franchised OEM dealer. Can I make warrantable repairs myself - or at an independent repair facility?
Before making such repairs, contact the Roadranger Call Center. How do I decide whether to repair or replace a Roadranger component?
Common sense dictates that you should do whichever is more economical. Some major repairs are more expensive than simply replacing the entire component. When in doubt, you can contact the Roadranger Call Center. How do I submit a Roadranger Extended Warranty Claim?
Contact the Roadranger representative in your area. Use Online Look Up
to search for nearest Roadranger representative. How do I ensure that their original warranty coverage will continue?
Continued warranty coverage is ensured by the following:
- The vehicle continues in the vocation for which it was originally covered. For example, an on-highway truck converted to severe duty service would not continue to be covered by its original on-highway warranty.
- The vehicle drivetrain is not be subjected to abusive driving techniques or habits. See the Roadranger Warranty Guide pdf document TCWY0900 for specific precautions.
- Usage of and adhering to proper drain/fill intervals of approved lubricants -- particularly Roadranger-approved synthetic lubricants - is essential for preserving extended warranty coverage.
- Installing genuine Roadranger aftermarket replacement parts is essential for maintaining original Roadranger warranty coverage. Using non-genuine parts or non-approved lubricants will void any OEM or Roadranger warranty coverage.