Real Time Warranty
Real Time Announcements
NEW! Pre-Authorized Guidelines - Guaranteed payment on warranty repairs, without calling Customer Support Center or Real Time!
NEW! Incident Management System - Roadranger Customer Support Center has upgraded to a new incident management system.
NEW! Call Back System - Roadranger Customer Support Center deploys new call back system to help eliminate hold times.
Pre-Call Documents
Complete the appropriate document before calling:
Pre-Call Checklists:
Driver Questionnaires:
Check Claim Verification
Do not include spaces or dashes in the fields below.
Dealers not enrolled in this program should contact their OEM to initiate a warranty claim process.
Warranty Coverage for U.S. and Canada Only
NEW! Pre-Authorized Guidelines - Guaranteed payment on warranty repairs, without calling Customer Support Center or Real Time!
NEW! Incident Management System - Roadranger Customer Support Center has upgraded to a new incident management system.
NEW! Call Back System - Roadranger Customer Support Center deploys new call back system to help eliminate hold times.
Pre-Call Documents
Complete the appropriate document before calling:
Pre-Call Checklists:
- Mechanical RTW Claim Pre-Call Checklist (PDF, 46KB)
- Clutch RTW Claim Pre-Call Checklist (PDF, 593KB)
- Automated RTW Pre-Call Checklist (PDF, 257KB)
- Hybrid RTW Pre-Call Checklist (PDF, 593KB)
Driver Questionnaires:
- AutoShift/UltraShift Driver Questionnaire (PDF, 70KB) / En Español (PDF, 643KB)
Check Claim Verification
Do not include spaces or dashes in the fields below.
Dealers not enrolled in this program should contact their OEM to initiate a warranty claim process.
Warranty Coverage for U.S. and Canada Only
