Safety Savvy Bulk Hauler Ushering in Eaton's UltraShift® PLUS Transmissions

Learn why this 300-truck tanker fleet specializing in the transport of hazardous materials spec's UltraShift® PLUS transmissions as part of its safety program.

Get the full story on Roadranger.com

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Ensure Proper Repair After a Front-end Collision

When your vehicle is in a front-end collision it’s important the truck is repaired properly before going back into service. Front-end collisions normally take out the hood, radiator and the transmission oil cooler (in most cases the transmission oil cooler is part of the truck’s radiator).  A common mistake made when repairing front-end collisions is to overlook the transmission oil level.  The correct repair procedure is start the truck, run approximately 2 minutes, check the transmission oil level and re-fill to the proper level. If you fail to follow this process, the transmission oil level will normally be about 1 gallon low. The end result is an “overheat” condition and non-warrantable low-lube failure (with your truck back in the shop).

For complete service instructions visit Roadranger.com


Guaranteed Payment Without Calling Real Time! 

Roadranger has over 20 pre-authorized repairs that can save you time on the phone. To assure guaranteed payment:
 

 

• Follow the guideline repair and labor parameters.
• Reference the pre-authorized guideline number in the claim text.  This number can be used in place of a RTW number.

Listed here are some of the Pre-Authorized repairs that are available at Roadranger.com.

Pre-Authorized - External Heat Exchanger (Cooler) Failure - Repair Guideline
Pre-Authorized - Internal Heat Exchanger (Cooler) Failure - Repair Guideline
Pre-Authorized - Lightning Splitter Cylinder Oil Ingestion - Repair Guideline
Pre-Authorized - Splitter Complaints - Fault Code 42 - Repair Guideline
Pre-Authorized - Broken Damper Spring - 7 Spring Damper - Repair Guideline
 
For ease of use, pre-authorized guidelines are all contained in a single document that can be downloaded for review (TCWY1250).  This document can be downloaded using the link below.

Click here to access a complete list of Pre-Authorized Repairs.

Did you know?

Calling Real Time Warranty is only REQUIRED for Eaton Hybrid products.  Calling Real Time Warranty is NEVER required for automated transmissions, manual transmissions, clutches, and axle products!

Core Charge Update

As of January 19, 2011 Eaton has reinstated the core value assigned to the Gen 2 REMAN Exchange Transmission Controller Kits.  Core reimbursement for aftermarket and warranty returns will continue to follow the OEM core reimbursement guidelines.
 
See complete list of core charge updates

TMIB-0129 Update
 
Roadranger is streamlining our Eaton warranty return address names to provide shippers (dealers/fleets/customers) and freight carriers with definitive address names for ‘ship to’ billing locations.  The Standardization of the name combined (Eaton Warranty) with the Eaton Freight Logistics Number (EFLN) of 2050W or 02508 must be used when shipping to Eaton Warranty.  These address names will assist in preventing the shipper being charged for the freight that should be charged to Eaton warranty.  The new EFLN #’s will also assist our logistic operations to properly align the freight expense to the proper financial ledgers.  Details of the proper shipping names along with Roadranger Warranty Returns Instructions are available on Roadranger.com under bulletin number TMIB0129.

Here are the address changes:

U.S. Transmission and Hybrid Eaton Warranty EFLN# 2050W 13100 E. Michigan Ave. Galesburg, MI 49053	U.S. Clutch Eaton Warranty EFLN# 02508 201 Brandon Street Auburn, IN 46706
Canada Transmission and Hybrid Eaton Warranty EFLN# 2050W 2160 Williams Parkway Brampton, Ontario Canada L6S 5X7	Canada Clutch Eaton Warranty EFLN# 02508 2160 Williams Parkway Brampton, Ontario Canada L6S 5X7

New & Updated Literature & Service Bulletins

The following Literature & Service Bulletins can be found on Roadranger.com

• CLIB0018 - Matching of Pressure and Intermediate Plate
• ABIB0902 - DSH/RSH44 5.29 - 7.17 Service Carrier Change
• CLSM0100 - Medium Duty Clutches Service Manual
• AXSL0487 - S140 Series Single Reduction Single Drive Axles
• TRSL2512 - Success Story: Kalamazoo County Road Commission
• CLSL1401 - Success Story: Raven Transport