How Eaton Power Xpert 9395 UPS helps Atlantic.Net ensure 100% uptime

As a leading colocation and hosting solutions provider tied to strict service level agreements (SLAs), downtime is simply not an option for Atlantic.Net. Even a momentary blip in availability could yield undesired consequences. “The effects would be substantial,” reveals Brett Haines, the company’s director of operations. “It would not only adversely affect our business, but it would also affect our customers’ confidence in us. We absolutely must provide 100 percent uptime.” Late last year, as the company’s existing Eaton 9315 uninterruptible power system (UPS) was approaching the end of its product life cycle, Atlantic.Net began exploring options for a new unit capable of safeguarding its critical equipment and customer data. “These UPS units protect a wide range of dedicated servers, colocation servers, and virtual and blade servers,” Haines explains. “It’s all very high-end equipment.” Atlantic.Net’s high availability requirements demanded that a new UPS offer exceptional reliability. In addition, the company sought a unit with redundancy, a small footprint, high efficiency and robust communication capabilities.

Atlantic.Net discovered everything it was seeking in the 9395 UPS. The company chose an 825 kVA model, comprised of three modules providing N+1 redundancy, gaining the ideal level of protection it was seeking. 

The 9395's unprecedented combination of power performance, reliability and efficiency provides the highest availablility on the market -- in part due to its inherent redundancy option, which allows the unit to be configured so its uninterruptible power modules automatically act as N+1 redunanct systems. 

Eaton Power Expert 9395  helps  Atlantic.Net achieve utility savings through a high efficiency rating of greater than 94 percent, which slashes utility costs, creates cooler operating conditions and extends the overall life of the UPS components.

Atlantic.Net also utilizes Eaton’s Power Xpert enterprise software, which offers system level management of power infrastructure via a web browser, from any desktop, on one screen. The software provides access to critical information from any location. “I’m amazed by the different levels of detail and the reports we are able to obtain,” Haines adds.

 Power Xpert allows users to customize the conditions under which alarms are triggered — including firstline and escalations — making it easy to identify which device is in alarm and where it is located.

To ensure optimal performance of its UPS solution, Atlantic.Net relies on an Eaton service plan, which includes regularly scheduled preventive maintenance calls .“We need to guarantee 100 percent uptime for our customers, so a service plan is crucial for us to ensure that our units are 100 percent healthy,” Haines explains.

The 9395’s small footprint— up to 60 percent less than competitive units —was ideal for Atlentic.Net, with the unit occupying minimal real estate in its data center. “The footprint has been drastically reduced compared to the replacing unit,” Haines confirms

As Atlantic.Net’s power needs increase, the 9395 can be expanded in building-block increments by adding additional modules, eliminating the need to purchase a new UPS. This advantage not only contributes to the solution’s maintainability, but is especially valuable to the firm whose customer base is constantly expanding.