Electrical power distribution field services
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Electrical power distribution field services

Eaton’s electrical engineering services and systems team provides the expertise needed to keep your power system safe, efficient, reliable and up to date. Our extensive range of expertise helps businesses make the most of their existing equipment by optimising performance and extending the lifespan. Our electrical services engineers and technicians diagnose problems, identify ways to improve performance and transform concepts into flexible, practical solutions that can improve productivity and use of capital.  

Expertise with major manufacturers' equipment
Extended warranty with start-up and commissioning
24/7/365 emergency support

Core features

  • Contract and support services provide the maintenance, parts and service needed to get the best performance from your power systems
  • Available to match specific business needs, Eaton’s service contract offering ensures that all equipment – regardless of manufacturer – is aligned in an integrated maintenance strategy
  • Eaton’s field services team performs an entire spectrum of services including preventive maintenance, equipment startup and commissioning, site acceptance training and remote monitoring and diagnosis
  • Emergency service is available 24/7/365 for electrical crisis response
  • Customer support centres are staffed around the clock
  • An additional one-year warranty is included on any Eaton equipment where Eaton's electrical engineering services and systems team performs the power system studies and startup/commissioning
  • Extended warranty service agreements are available up to 60 months from the date of shipment

The service your skilled technicians provided was exceptional. This was my first power outage but the knowledge, excellent customer service and professionalism your technicians provided gave me an overwhelming sense of confidence, as the outage was completed successfully without incident or injury. I would definitely refer to Eaton for any future power issues I may have. 

Project Manager, Multi-national Consumer Goods Manufacturer

    Expertise for every stage of the job

    Find out about the variety of services our expert field team offers and our safety programme.

    Verify your system

    When constructing or modifying an electrical system, it is critical to verify that it will perform in accordance with the design plans and specifications. Eaton’s site acceptance testing not only ensures the proper functioning of new or upgraded equipment, but provides baseline data for designing predictive maintenance programmes.

    Preventive maintenance pays

    It is widely documented that a well-designed, time-based preventive maintenance programme can significantly reduce failure rates. Eaton’s predictive diagnostic services relies on the latest technologies to support a long-term predictive/preventive programme to optimise equipment and uptime.

    Let Eaton be your engineering partner

    As organisations increasingly expect their personnel to do more with less, it can be especially challenging to keep systems up to date and optimally performing. With Eaton’s embedded engineer services, you gain an in-house expert to supplement your own staff. Engineers can perform a multitude of tasks including drawing creation, field installation, commissioning of devices and project management.

    Crisis response when you need it most

    In the wake of a disaster, speed of response is essential, as these events can cause enormous loss of property, production and revenue. With service offices strategically located throughout North America, Eaton can deploy expert crisis management through a team of engineers and technicians within hours of a disaster striking. This immediate action helps organisations return to production quickly and safely.

    Extend equipment life

    Eaton’s switchgear modernisation product line offers a host of solutions for ageing power systems to extend the useful life of electrical power systems. These range from reconditioning to equipment replacement and additions to existing systems that improve reliability and safety. 

    Safety first

    As one of the largest and most experienced teams in the industry, Eaton strives to create a zero-incident culture through the implementation of our Safety Policy including division safety managers, layered risk assessments and a “voice of the customer” campaign. You can rest assured that every Eaton service professional is dedicated to continually improving our environmental health and safety performance through prevention, protection and preparation.
    engineer inspecting switchgear

    It’s all about you

    Eaton’s engineering services team is dedicated to understanding your business so we can optimise your power system for safety, reliability and efficiency. With more than 1,500 experts in 60 locations throughout Canada and the USA, and more around the world trained on major manufacturers’ equipment, our experienced engineers can diagnose problems, identify ways to improve performance and transform concepts into practical solutions. With 24/7 support, we are available whenever you need us.

    Turnkey solutions

    From equipment modernisation/upgrade to complete design, construction and commissioning of a new substation, Eaton’s turnkey power system team has the expertise and resources to design and manage your entire project from start to finish. Achieve a safer, more reliable and cost-efficient power system and the convenience of a single point of contact to reduce risk, schedule and budget.


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