Eaton's vision is to improve the quality of life and the environment through the use of power management technologies and services. To accomplish this, we leverage the Eaton Business System. EBS is the embodiment of our integrated operating company philosophy.
EBS is how we run our company in a common way and:
EBS is based upon a single mission and vision, a shared set of values and a common philosophy. It also includes a standard set of processes that we use to run our company within:
We believe EBS is our source of competitive advantage and, when effectively deployed, leads to superior performance.
Operational excellence draws on the strengths of our employees to enhance efficiency and quality throughout Eaton.
Three important tools we rely on to exceed global requirements for operational excellence are:
Design for Six Sigma (DfSS) is a set of tools and methodologies that instill excellence into the product development process. Using DfSS, we design robust products that will exceed our customer's expectations.
Eaton Lean Six Sigma (ELSS) is a highly effective combination of sustainable process improvement, continuous flow and error/variation reduction methodologies. ELSS allows us to achieve long-term increases in customer satisfaction and cost savings.
The Eaton Quality System (EQS) is a set of comprehensive tools and processes. EQS touches everything we do. From product design to manufacturing to customer delivery, our goal is a continuous cycle of improving our products and services.
The Eaton Quality Management System is composed of three elements:
Every Eaton function has a stake in quality, and everyone contributes in one way or another to:
Our continuous improvement strategy states: “Every business, function, department, person… finding a better way to do their job… every day.” From this strategy stems three pillars of management:
Executing the components of these three pillars creates customer satisfaction and generates customer value. Combining these elements will lead to sustained improvement over time.