*Disclaimer - Prices are indicative: please refer to your local service sales contact to check if you are eligible of a better price.

Service Plan

Indicative Price

£

Configure. Review. Complete. Order.

Plan your service according to your maintenance needs and budget

  • Basic: professional routine maintenance for your UPS
  • Standard (+): essential services to minimize failure rate and its impact ("+" supported by Cyber Secured Monitoring)
  • Advanced (+): your choice to optimize maintenance investment ("+" supported by Cyber Secured Monitoring)
  • Premium: integral solution to maximize your power security supported by Cyber Secured Monitoring


Choose what should be included in your contract:

Emergency response (8/5 or 24/7)

Yes No

Travel and labour costs

Yes No

All spare parts expenses

Yes No

Cyber Secured Monitoring - including 24/7 monitoring, remote diagnostic, periodical health reports

Yes No
I agree to be informed regularly about Eaton service, products, promotions and news related to my interest. I understand and agree that Eaton will use my data to personalize marketing communications. I agree that the personal data that I provide can be shared with Eaton Corporation plc in Ireland, Eaton Corporation in the United States of America and for storage in electronic marketing databases hosted in Canada. Any use of my personal data will take place in compliance with the relevant and applicable data privacy laws and the Eaton Privacy Policy. I can withdraw my consent to receive marketing communications at any time by contacting Eaton.
  • Helpdesk 8h/5
  • 1 preventive maintenance visit per year (also available outside working hours)
  • List price on labour, travel and parts
  • Cybersecurity firmware update:
    Cybersecurity protection. Leverage continuous improvement based on feedback from global UPS installed base leading to firmware updates.
    No Yes (£ +94)

Check-out Standard service level if you would be interested in these services and additional benefits:

  • 24/7 response time
  • Cybersecurity firmware update
  • System efficiency optimization
  • More than 1 preventive maintenance visit per year available (also outside working hours)
  • up to 25% discount on labour, travel and parts
  • up to 20% discount on batteries

Standard contract includes scope from Basic level plus:

  • 24/7 response time
  • Cybersecurity firmware update
  • System efficiency optimization
  • More than 1 preventive maintenance visit per year (also available outside working hours)
  • 25% discount on labour, travel and parts
  • 20% discount in battery replacement
  • System diagnosis:
    Diagnostics analytics oriented to identify hidden patterns that can potentially lead to UPS malfunctions.
    No Yes (£ +100)
  • UPS operational training:
    Eaton on-site training in understanding the UPS operation process.
    No Yes (£ +200)
  • Tailored contingency planning: 
    Eaton technician ready to react to malfunctions according to pre-agreed procedure (if in place) and having site specific expertise.
    No Yes (£ +1000)

Check-out Advanced service level if you would be interested in these services and additional benefits:

  • System diagnosis included
  • Tailored contingency planning
  • Travel and labour costs included

Advanced contract includes scope from Standard level plus:

  • System diagnosis included
  • Tailored contingency planning included
  • Travel and labour costs included
  • UPS operational training:
    Eaton on-site training in understanding the UPS operation process.
    No Yes (£ +100)
  • Root cause analysis:
    Eaton root cause analysis methodology and global expertise applied to avoid repetition of failures.
    No Yes (£ +450)

Check-out Premium service level if you would be interested in these services and additional benefits:

  • Operational training included
  • Cyber Secured Monitoring
  • Root cause analysis included
  • All costs (Travel, labour and parts) included

Standard contract includes scope from Basic level plus:

  • 24/7 response time
  • Cybersecurity firmware update
  • System efficiency optimization
  • Cyber Secured Monitoring included
  • More than 1 preventive maintenance visit per year available (also outside working hours)
  • 25% discount on labour, travel and parts
  • 20% discount in battery replacement
  • Cyber Secured Monitoring:
    System is remotely monitored by an Eaton Expert. Faster response to malfunctions and Comprehensive Health report of UPS perfor¬mance.
    Yes (£ +300)
  • System diagnosis:
    Diagnostics analytics oriented to identify hidden patterns that can potentially lead to UPS malfunctions.
    No Yes (£ +100)
  • UPS operational training:
    Eaton on-site training in understanding the UPS operation process.
    No With (£ +200)
  • Tailored contingency planning:
    Eaton technician ready to react to malfunctions according to pre-agreed procedure (if in place) and having site specific expertise.
    No Yes (£ +1000)

Check-out Advanced+ service level if you would be interested in these services and additional benefits:

  • System diagnosis included
  • Tailored contingency planning
  • Travel and labour costs included

Advanced + contract includes scope from Standard + level plus:

  • System diagnosis included
  • Tailored contingency planning included
  • Travel and labour costs included
  • Cyber Secured Monitoring:
    System is remotely monitored by an Eaton Expert. Faster response to malfunctions and Comprehensive Health report of UPS perfor¬mance.
    With (£ +300)
  • UPS operational training:
    Eaton on-site training in understanding the UPS operation process.
    No Yes (£ +100)
  • Root cause analysis:
    Eaton root cause analysis methodology and global expertise applied to avoid repetition of failures.
    No Yes (£ +450)

Check-out Premium service level if you would be interested in these services and additional benefits:

  • Operational training included
  • Cyber Secured Monitoring
  • Root cause analysis included
  • All costs (Travel, labour and parts) included

Premium contract includes scope from Advanced level plus:

  • Operational training included
  • Root cause analysis included
  • Cyber Secured Monitoring included
  • All costs (Travel, labour and parts) included


Customize your plan's scope:

Please be aware that choosing supplementary option might affect your plan’s scope.

System is 24/7 monitored by an Eaton Expert. Faster response to malfunctions, comprehensive periodical Health report of UPS performance including prediction analysis and lifecycle management.

Please be aware that choosing supplementary option might affect your plan’s scope.

UPS maintenance refers to the activity customer is performing as part of their maintenance plan. Customer can choose his favorite time for performing the ordinary maintenance, while it is proven that running more than one maintenance per year may drastically improve the Mean Time Between failure of the UPS.

  • Preventive maintenance:
    Scheduled twice a year, can improve MTBF (Mean time between failures) by 20 times.
    1 PMs/year 2 PMs/year 3 PMs/year 4 PMs/year
  • Working execution time:
    Choose when you wish to schedule the preventive maintenance.
    Working hours Non working hours Saturday (working hours) Sundays & holidays
Please be aware that choosing supplementary option might affect your plan’s scope.

Emergency response refers to Eaton solutions to react to malfunctions. According to the criticality of his equipment, the customer can choose different coverage window and response time.

  • Coverage window:
    Choose whether you wish to be covered 24/7 or during working hours only.
    8/5 working days 24/7 all days
  • Response time:
    Choose how fast you wish our technician to be on site
    8 Hours 6 Hours 4 Hours 2 Hours
selected

BASIC Professional routine maintenance for your UPS

  • Helpdesk 8h/5
  • List price on labour, travel and parts
  • Cybersecurity firmware update
  • UPS maintenance
    • Preventive maintenance visit:
    • Working execution time:
selected
recommended

STANDARD Your essential services to minimize failure rate and its impact Check out the recommended Standard plan with additional features tailored to your service needs

  • 24/7 response time
  • 25% discount on labour, travel and parts
  • Cybersecurity firmware update
  • System efficiency optimization
  • Cybersecurity firmware update
  • System efficiency optimization
  • System diagnosis
  • UPS operational training
  • Tailored contingency planning
  • UPS maintenance
    • Preventive maintenance visit:
    • Working execution time:
  • Emergency response
    • Coverage window:
    • Response time:
selected
recommended

ADVANCED Your choice to optimize maintenance investment Check out the recommended ADVANCED plan with additional features tailored to your service needs

  • Travel and labour costs included
  • Cybersecurity firmware update
  • System efficiency optimization
  • System diagnosis
  • UPS operational training
  • Tailored contingency planning
  • Root cause analysis
  • System diagnosis included
  • Tailored contingency planning included
  • UPS maintenance
    • Preventive maintenance visit:
    • Working execution time:
  • Emergency response
    • Coverage window:
    • Response time:
selected
recommended

STANDARD+ Your essential services to minimize failure rate and its impact supported by Cyber Secured Monitoring Check out the recommended Standard+ plan with additional features tailored to your service needs

  • 25% discount on labour, travel and parts
  • Travel and labour costs included
  • System diagnosis included
  • UPS operational training
  • Tailored contingency planning included
  • Cyber Secured Monitoring
  • Cybersecurity firmware update
  • System efficiency optimization
  • System diagnosis included
  • UPS operational training
  • Tailored contingency planning included
  • UPS maintenance
    • Preventive maintenance visit:
    • Working execution time:
  • Emergency response
    • Coverage window:
    • Response time:
selected
recommended

ADVANCED+ Your choice to optimize maintenance investment supported by Cyber Secured Monitoring Check out the recommended ADVANCED+ plan with additional features tailored to your service needs

  • Travel and labour costs included
  • 25% discount on parts
  • Cyber Secured Monitoring
  • Cybersecurity firmware update
  • System diagnosis
  • System diagnosis included
  • UPS operational training
  • Tailored contingency planning
  • Root cause analysis
  • Tailored contingency planning included
  • UPS maintenance
    • Preventive maintenance visit:
    • Working execution time:
  • Emergency response
    • Coverage window:
    • Response time:
selected
recommended

PREMIUM Integral solution to maximize your power security Check out the recommended Premium plan with additional features tailored to your service needs

  • All costs (Travel, labour and parts) included
  • Cyber Secured Monitoring
  • Operational training included
  • Root cause analysis included
  • Cybersecurity firmware update
  • System efficiency optimization
  • System diagnosis
  • UPS operational training
  • Tailored contingency planning
  • Root cause analysis included
  • UPS maintenance
    • Preventive maintenance visit:
    • Working execution time:
  • Emergency response
    • Coverage window:
    • Response time:









Thank you for choosing plan



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