Eaton new PredictPulse platform (2020) UPS model compatibility | |||
Eaton UPS model |
PredictPulse remote monitoring availability |
PredictPulse Insight/Plus availability |
Connectivity Card |
Yes | Yes |
||
Yes | Yes |
||
Yes | Yes |
||
Yes | Yes |
||
9315 |
Yes | Yes |
|
Yes | Yes |
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Yes |
|
||
Yes |
|
||
Yes |
|
Network-M2 | |
9E, 93E |
Yes |
|
Network-M2 |
Additional notes:
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Eaton UPS model and connectivity card, EMP requirements | ||
Eaton UPS model |
Required connectivity card |
Required Environmental Monitoring Probe (EMP) |
Gigabit Network Card (Network-M2) part # 744-A3983 |
Environmental Monitoring Probe Gen 2 part # EMPDT1H1C2 |
|
Power Xpert Gateway UPS X-slot card (PXGXUPS) part # 103007974-5591 |
Environmental Monitoring Probe part # 116750224-001 |
|
Power Xpert Gateway UPS X-slot card (PXGXUPS) part # 103007974-5591 |
Environmental Monitoring Probe part # 116750224-001 |
|
Power Xpert Gateway UPS X-slot card (PXGXUPS) part # 103007974-5591 |
Environmental Monitoring Probe part # 116750224-001 |
|
9E, 93E |
Gigabit Network Card (Network-M2) part # 744-A3983 |
Environmental Monitoring Probe Gen 2 part # EMPDT1H1C2 |
Power Xpert Gateway Mini Slot (PXGMS) part # P-116000035 |
Environmental Monitoring Probe part # 116750224-001 |
|
Power Xpert Gateway UPS X-slot card (PXGXUPS) part # 103007974-5591 |
Environmental Monitoring Probe part # 116750224-001
|
PredictPulse requires the latest network card firmware (a minimum of 2.6.0.11 for the Eaton Power Xpert Gateway UPS X-Slot Card and 2.6.11 for the Power Xpert Gateway Mini-slot UPS Card) to continually transmit outbound data. Eaton verifies and upgrades firmware during scheduled service visits, however, due to COVID-19, there may be equipment where these updates won’t be installed by Eaton. If the minimum network card firmware requirement is not met, customers can self-install network card firmware updates by performing the following:
If assistance is needed, the Eaton connectivity team can remotely walk you through this process. The connectivity team can be reached Monday-Friday, 8am-6pm est at 800-843-9433, option 2, option 5. The process typically takes about 30 minutes per device.
Click here for a full list of firmware upgrades for Eaton UPSs and network cards.
Older firmware can stop sending telemetry (heartbeat) data to PredictPulse, resulting in a lost communication alarm. In many cases the UPS and network card are operating normally, and the data will restart, but in limited cases the card will need its firmware updated to resolve this problem. Eaton will upgrade firmware during scheduled service visits or Eaton can assist customers to self-install network card firmware without shutting down the UPS. We anticipate restoring lost communication alarms in 2020 as we complete the majority of firmware updates to mitigate nuisance alarms.
When customers have multiple users associated with an account, as soon as the first user enrolls in the new PredictPulse, all other users will have ten (10) business days to enroll before the legacy PredictPulse application is disconnected.
Feature | PredictPulse | PredictPulse Insight | PredictPulse Insight Plus |
Increased power reliability | x | x | x |
Installation in minutes | x | x | x |
24/7 monitoring and management by Eaton | x | x | x |
Remote diagnosis of issues and alarms by Eaton | x | x | x |
Expedited repairs | x | x | x |
Access to real-time device and alarm data | x | x | x |
Performance and device health insights | x | x | x |
Secure data transfer | x | x | x |
Predicitive analytics to identify component failure | x | x | |
Predictive parts: VRLA batteries, capacitors, fans, filters, power modules | x | x | |
Verifcation visit before proactive component replacement | x | x | |
Reduced downtime from part failures by 75% | x | x | |
Baseline health inspection and firmware updates | x | x | |
Cost of proactive component replacement included (except batteries) | x |