Select your location

Hydraulics warranty and returns

Hydraulics warranty

Welcome to your online resource for Eaton warranty and returns information. Use the links below to review the details of the Eaton Limited Warranty, and learn about the Standard Terms and Conditions that apply to your Eaton products.

Explore our Hydraulics Global Terms and Conditions of Sale

Eaton Warranty Hubs have been developed around the world to process warranty requests within the region of the application. Active hubs currently cover all regions of the world and are growing in their product capability to support Eaton’s broad portfolio of hydraulic and electronic product offering.
Cost effective icon
Eaton global warranty offers warranty analysts and service technicians the ability to support customer service needs in each region both in the field and through our existing network of service centers and manufacturing plants.
View data icon
Eaton's paper claim process is offered to large OEM (original equipment manufacturers) as a tool to reduce warranty costs for customers while continuing to address quality issues. Claims are analyzed monthly with options for further investigation if required.

Hydraulics Limited Warranty

 

Eaton Hydraulics LLC, Eaton Aeroquip LLC, Eaton Industries LP, and Eaton Corporation* (hereinafter referred to as "Eaton") warrant to the original purchaser that product sold shall be free from defects in material and workmanship for the warranty period applicable to the purchased product as specified in Appendix A.

If the buyer claims that a product violates this Limited Warranty, Eaton, upon notice promptly given, will either examine the product at buyer's site, or issue shipping instructions for return to Eaton at buyer's expense, transportation charges paid unless otherwise instructed. 

Eaton's sole obligation under this Limited Warranty shall be, at its option, to repair, replace or refund the price of any product or part thereof which is proved to violate this Limited Warranty.

This warranty does not cover reimbursement for labor, gaining access, removal, installation, temporary power or equipment, or any other expenses, which may be incurred in connection with repair or replacement.

Eaton's obligation under this Limited Warranty is conditioned upon receipt of all payments due from buyer and prompt written notice of buyer's warranty claim.

In no event, whether based on contract, indemnity, warranty, tort (including negligence), strict liability, or otherwise, shall Eaton be liable to the buyer for special, indirect, incidental or consequential damages whatsoever including, without limitation, loss of profit or revenue. THIS LIMITED WARRANTY IS THE BUYER'S EXCLUSIVE REMENDY AND EATON HEREBY EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING THE IMPLIED WARRANTY OF MACHANTABILITY AND THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE.

The foregoing shall constitute the sole remedy of the buyer and the sole liability of Eaton. 

This Limited Warranty shall not apply to any product or component thereof which has been repaired or altered by anyone other than Eaton authorized personnel in any manner so as, in Eaton's sole judgement, to affect its serviceability, or to any product that has been subject to alteration, accident, misuse, abuse, neglect, or normal wear. 

The Limited Warranty shall not apply to products which have been assembled or installed or used in a manner contrary to Eaton's printed instructions, or due to failure to follow Eaton's printed instructions for operation and maintenance. 

The Limited Warranty shall not apply to product samples or prototypes. Samples, and prototypes are provide "AS-IS," and Eaton has no liability or responsibility for any defects, errors, or omissions in, or any uses or decisions made by the buyer with or in reliance upon, samples or prototypes. NO WARRANTIES OF ANY KIND (EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE) ARE MADE IN CONNECTION WITH SAMPLES OR PROTOTYPES.

Any technical assistance provided by Eaton's personnel or representatives in system design is construed to be a proposal and not a recommendation. The responsibility for determining feasibility rests with the user and should be subject to test.

Only the terms expressed in this Limited Warranty shall apply and no distributor, corporation or individual is authorized to amend, modify or extend this Limited Warranty in any way on resale.

 

 

The following products carry a five (5) year Limited Warranty from the warranty start date, which is the date of manufacture OR the ship date to the original customer (whichever occurs first), unless otherwise stated.

Eaton Five (5) year Limited Warranty

* To coincide with API (American Petroleum Institute) regulations, EH857 hose is warranted for seven (7) years from the date of manufacture. Teflon is a registered trademark of DuPont used under license by Eaton.
Brand Product Series Description
Eaton

Wired electronics

Wireless electronics

Hose

FF91117

FF92117

FC839B

EC525

EC502

EC850

EC810

EH857***

SC-GTW

Wired electronics

Wireless electronics

One wire hose - premium abrasion

Spiral 100R12 hose - premium high temperature

LifeSense SAE 100R2AT

Specialty very high pressure spiral hose

Spiral 100R15 hose - premium low temperature

API 1529 Fuel Hose***

LPG hose

Char-Lynn Hydraulic Motor Various Hydraulic motors products except for electric or electronic components which carry a one (1) year Limited Warranty
Aeroquip* Hose with qualified hose ends

2807, 2808

FC234

FC300

FC332

FC350,FC355

FC363,FC364

FC465, FC469, FC493

FC498, FC598

FC510

FC563

FC650

FC699

FC735

FC736

FC273B

GH120

GH194

GH195

Hose with Teflon smooth bore

AQP - SAE100R5 - USCG/MMT, NMMA/BIA

AQP - SAE100R5 truck

AQP - Socketless - general purpose

AQP - Truck - FMVSS 106

Convuoluted hose with Teflon

Conductive hose with Teflon smooth bore

AQP - SAE 100R6

AQP - HipPac - SAE100R16

Non-conductive convoluted hose with Teflon

AQP - Truck - Hi-temperature fuel and oil

AQP - Truck - Hi-temperature fuel

Two wire hose - premium abrasion

SPiral 100R12 hose - premium abrasion

Sprial 100R13 hose - premium abrasion

Two wire hose - premium low temperature

One wire hose - premium high temperature

Two wire hose - premium high temperature

Weatherhead* Hose with qualified hose ends

H145R

H190H

H234

H245L

H277

H280R

H290H

H332

H430R

H471R

H569

H485

One wire hose - premium abrasion

One wire hose - premium high temperature

Hose with Teflon

Two wire hose - premium low temperature

Conductive hose with Teflon

Two wire hose - premium abrasion

Two wire hose - premium high temperature

CPE - General low purpose

Spiral 100R12 hose - premium abrasion

Sprial 100R13 hose - premium abrasion

CPE - SAE100R5 truck

Multi spiral SAE100R15

Everflex* Hose with Teflon   S,B STW, SCTW, 8000, 8500, Hi-pressure
Eaton Carbon steel and Stainless steel adapters  

STC(R)

SAE Flanges code 61 and 62

ORS

SAE 45* and 37* (JIC)

SAE ORB

DKOL, DKOS

BSPP

JIS

ISO 6149

NPTF / NPSM

BSPT

Tube-O

Eaton Quick disconnect couplings

FD14

FD15

FD86

FD90

Oil pan drain

Oil sampling valve

Thread to connect dry break-in high impulse

Diagnostic

Eaton Quick disconnect couplings

FD14

FD15

FD86

FD90

Oil pan drain

Oil sampling valve

Thread to connect dry break-in high impulse

Diagnostic

spacer

The following products carry a three (3) year Limited Warranty from the warranty start date, which is the date of manufacture OR the ship date to the original customer (whichever occurs first), unless otherwise stated.

Eaton Three (3) year Limited Warranty

* To coincide with API (American Petroleum Institute) regulations, EH857 hose is warranted for seven (7) years from the date of manufacture. Teflon is a registered trademark of DuPont used under license by Eaton.
Brand Product Series Description

Eaton

Vickers

DOWMAX

Hydre-MAC

Hydro-Line

Hydrokraft

Integrated Hydraulics

Various Various All products except for electric or electronic components and ceertain cylinders (see Level 1), and for remanufactured pumps which carry a two (2) year Limited Warranty from completion date of remanufacture**
Eaton DuraForce

HMV/MHR

HMF/MMA

HPV/HPR

Hydraulic motor

 

Hydraulic pump

Eaton Jeil

JMV

JMF

HRC

CMU

Track drive motor

Swing drive motor

Remote controls

Control valve

Eaton Power Units Various

 

Three (3) year Limited Warranty period with the exception of electric or electronic components which carry a one (1) year Limited Warranty (See Level 1)

Aeroquip*

Hose 

with qualified

hose ends

27J81

2661

CR170

FC254

FC325

FC500

FC555

FC579

FC606

FC611, FC613

FC619

FC636

FC802

FC849,FC849B

GH134

GH275

GH466

GH493

GH506

GH663

GH781

 

DIN 2-wire braided construction

Specialty suction hose

LPG- CGA Type III

Specialty spiral 4SH hose

Spiral hose

Spiral 100R13 hose - premium

A/C & refrigeration

Specialty two wire hose

Spiral 100R15 hose - premium

Specialty one wire hose

Specialty suction hose

Speciatly spiral 00R12 hose

A/C & Refrigeration - 100R5 fittings

Specialty two wire hose

A/C & Refrigeration - SAEJ2064 Type Class 1

Spiral 4SP hose

Specialty spiral 100R15 hose

Spiral 100R12 hose - premium

Specialty 4Sh hose

One sire hose - premium

Two wire hose - premium

 

 

Weatherhead* Hose with qualified hose ends

GH134W

H039

H190

H213

H239

H241

H280

H421

H429

H430

H464

H471

H545

A/C & Refrigeration - SAEJ2064 Type Class 1

Specialty suction hose

Oen wire hose - premium

CPE - truck - SAEJ1402 Type AI DOT AI

CPE - truck - SAEJ1402 Type AII DOT AII

CPE / Hi-Pac hose

Two wire hose - premium

Specilaty two wire hose

CPE - truck - SAEJ1019

Spiral 100R12 hose - premium

Specialty 4SH hose

Spiral 100R13 hose - premium

Specialty one wire hose

Eaton* Hose with qualified hose ends

EC502

EC810

EC910

EC600

FC800

All

GH001

GH100, GH101

LifeSense SAE 100R2AT

Spiral 100R15 hose - premium low temperature

Specialty spiral 100R12 hose

Spiral 100R15 hose - premium

EverCool A/C hose

All silicone hose*

Evercool A/C hose

Biofuels

Eaton Industrial hose Various Three (3) year Limited Warranty period with the exception of private label Industrial hoses which carry a one (1) year Limited Warranty (See Level 1)

Eaton*

Synflex*

Polyon*

Arrow Beverage*

Thermoplastic hose* and Thermoplastic tubing& Various All thermoplastic hose and thermoplastic tubing products except Subsea hoses which carry a two (2) year Limited Warranty.

Eaton Grommel

Hansen

Quick disconnect couplings Various All quick disconnect couplings (except for the items listed in Level 5 of this Appendix)
Eaton Various Various All Quick Seal products
Airflex Clutch/Brake CM elements Marine clutch
spacer

The following products carry a two (2) year Limited Warranty from the warranty start date, which is the date of manufacture OR the ship date to the original customer (whichever occurs first), unless otherwise stated.

Eaton Two (2) year Limited Warranty

* To coincide with API (American Petroleum Institute) regulations, EH857 hose is warranted for seven (7) years from the date of manufacture. Teflon is a registered trademark of DuPont used under license by Eaton.
Brand Product Series Description
Eaton Xcel

XLH

XLS

XL2

XL4

XL6

Hydraulic motors products except for electric or electronic components which carry a one (1) year Limited Warranty
Walterscheid All tube fittings Various All metric tube fittings
Airflex Various Various All Airflex prodcuts not listed elsewhere in the Limited Warranty carry a two (2) year Limited Warranty
spacer

The following products carry a one (1) year Limited Warranty from the warranty start date, which is the date of manufacture OR the ship date to the original customer (whichever occurs first), unless otherwise stated.

Eaton One (1) year Limited Warranty

* To coincide with API (American Petroleum Institute) regulations, EH857 hose is warranted for seven (7) years from the date of manufacture. Teflon is a registered trademark of DuPont used under license by Eaton.
Brand Product Series Description

Eaton

Vickers

Char-Lynn

Hydro-Line**

Integrated Hydraulics

Various

Various

Electric or electronic components
Hydrowa Cylinders** & remanufactured cylinders** XL All products
Eaton Cylinders** & remanufactured cylinders** XL All products
Aeroquip High performance hose and fittings various FBA and StartLite hose, and all aluminum crimp and reusable fittings

Aeroquip*

Eaton

SEL

Weatherhead*

Winner

Hose, accessories and connectors Various All other products not listed as five (5) year, three (3) year,  two (2) year limited warranties

Eaton 

Aeroquip

Weatherhead

Hose assembly crimp machines Various One (1) year Limited Warranty that starts from the date of shipment to the original customer
spacer

“Out of Warranty Eaton Products,” as used herein, means Eaton manufactured hydraulic pumps, cylinders, or other Eaton manufactured products that are repaired or remanufactured by Eaton outside of the original warranty period applicable to such products as specified in Appendix A.

“Third Party Cylinders,” as used herein, means competitive third party manufactured cylinders that are repaired or remanufactured by Eaton.

Eaton warrants to the original purchaser of Eaton’s services to repair or remanufacture Out of Warranty Eaton Products and Third Party Cylinders that services will be performed in accordance with generally accepted professional standards so that following repair or remanufacture (a) all Out of Warranty Eaton Products (including cylinders), except for pumps, and Third Party Cylinders will be free from failure due to defects in materials provided as part of this service and workmanship provided as part of this service for a period of one (1) year after the completion date ofservices by Eaton, and (b) Out of Warranty Eaton Products that are pumps will be free from failure due to defects in materials provided as part of this service and workmanship provided as part of this service for a period of two (2) years after the completion date of services byEaton.

If buyer claims that the services performed by Eaton violate this Limited Warranty, Eaton, upon notice promptly given, will either examine the pump or cylinder product at buyer’s site, or issue shipping instructions for return to Eaton at buyer’s expense, transportation charges prepaid.

Eaton’s sole obligation under this Limited Warranty shall be, at its option, to either (a) repair or replace defective materials provided as part of this service and correct defective workmanship provided as part of this service, or (b) refund the price paid by the buyer for that portion of the services by Eaton which is proved to violate this Limited Warranty.

This warranty does not coverreimbursement forlabor, gaining access, removal, installation, temporary power or equipment, or any other expenses, which may be incurred in connection with repair or replacement.

Eaton’s obligation under this Limited Warranty is conditioned upon receipt of all payments due from buyer and prompt written notice of buyer’s warranty claim. 

In no event, whether based on contract, indemnity, warranty, tort (including negligence), strict liability, or otherwise, shall Eaton be liable to the buyer for special, indirect, incidental or consequential damages whatsoeverincluding, withoutlimitation,lossofprofitorrevenue.THISLIMITED WARRANTY IS THE BUYER’S EXCLUSIVE REMEDY AND EATON HEREBY EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY AND THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE.

In no event shall Eaton’s total cumulative liability arising from, connected with, resulting from, or related to this Limited Warranty, or the repair or remanufacture services provided by Eaton, whether claims are based in contract, indemnity, warranty, tort (including negligence or strict liability), or otherwise, exceed the price paid by the buyer for the services on which such liability is based. The foregoing shall constitute the sole remedy of the buyer and the sole liability of Eaton.

This Limited Warranty shall not apply to any product or component thereof which has been repaired or altered by anyone otherthan Eaton authorized personnel in anymanner so as, in Eaton’s sole judgment, to affect its serviceability, or to any product that has been subject to alteration, accident, misuse, abuse, neglect, or normal wear.

This Limited Warranty shall not apply to products which have been assembled or installed or used in a manner contrary to Eaton’s printed instructions, or due to failure to follow Eaton’s printed instructions for operation and maintenance.

Any technical assistance provided by Eaton’s personnel or representatives in system design is construed to be a proposal and not a recommendation. The responsibility for determining feasibility rests with the user and should be subject to test. Only the terms expressed in this Limited Warranty shall apply and no distributor, corporation or individual is authorized to amend, modify or extend this Limited Warranty in any way on resale.

spacer
* The Limited Warranty shall not apply to any hose product offered for sale by Eaton that is used in conjunction with products not sold by Eaton. Additionally, this Limited Warranty shall not apply to any hose product or hose fitting offered for sale by Eaton that is assembled, crimped, mended or swaged using non-Eaton assembly machines, crimp dies or swage tooling, UNLESS SPECIFICALLY AUTHORIZED IN WRITING BY EATON'S WARRANTY DEPARTMENT.
**In accordance with Eaton's Limited Warranty Supplment for product repairs, all out of warranty Eaton products (including cylinders), except for pumps, and third party cylinders that are repaired or remanufactured by Eaton will carry a one (1) year Limited Warranty from the warranty start date, which is the completion date of services by Eaton. Out of warranty Eaton products that are pumps repaired or remanufactured by Eaton will carry a two (2) year Limited Warranty from the warranty start date, which is the completion date of services by Eaton.