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Eaton UPS services
Purchasing an uninterruptible power supply (UPS) is an investment in your business or organization, providing peace of mind, reliability and improving your bottom line. Performing factory-recommended preventive UPS maintenance is critical for optimal performance and continued reliability, minimizing the risks of downtime and extending the life of your UPS. Eaton offers UPS service plans, battery and parts replacement services, and remote monitoring to help avoid future UPS failures.
Avoid UPS failures with regularly scheduled replacement services
Maximize the performance and reliability of your UPS components, including batteries, capacitors and fans with preventive maintenance and regularly scheduled replacement services.
Startup, warranty and support
Learn about the available startup and warranty coverage for your Eaton UPSs, batteries and power distribution equipment.
Reduce risk with proactive monitoring
PredictPulse Insight remote monitoring service manages your critical alarms with predictive analytics.
Customer success stories
End of Service Life (EOSL) program
Eaton’s End of Service Life (EOSL) Program announces out-of-production products and identifies older, obsolete technology that may need to be replaced to ensure you are equipped with updated, state-of-the-art power protection and equipment.
Specifications
Eaton offers peace of mind that help will be there when you need it, regardless of the time of day or issue. We have an extensive network of more than 240 factory-trained field technicians across the U.S. and Canada that receive ongoing product training and certification, along with safety training and personal protective equipment to perform their jobs efficiently while maintaing a safe work area.
Eaton field technicians stats
• 240 plus Eaton factory-trained field technicians in North America
• Work exclusively on Eaton UPSs
• Complete over 38,000 preventive maintenance visits completed annually
• 11 plus years of average tenure for Eaton field technicians
• Work exclusively on Eaton UPSs
• Complete over 38,000 preventive maintenance visits completed annually
• 11 plus years of average tenure for Eaton field technicians
Service response times availabilty
- 2-, 4- and 8-hour response time commitments 24x7x365
- 99 percent on time arrival rate
- 70 percent of the U.S. offers 4-hour response time
- 99 percent on time arrival rate
- 70 percent of the U.S. offers 4-hour response time
How to choose the right service options
- What type of UPS service do I need?
- What should be covered?
- How much service do I need and how fast do I want my service delivered?
- What should be covered?
- How much service do I need and how fast do I want my service delivered?
"By partnering with Eaton, we are able to maximize uptime for our customers. We have excellent equipment, plus great technicians providing all of the service and maintenance that we need. They are taking care of our units so our units take care of us."
Louis Valentino,
director, data center operations
UPS and battery safety
Eaton’s recordable incident rate is consistently below the industry average for operations in the NAICS code 811 category (Repair and Maintenance). Our experience modification rate is also consistently below the industry average—and has been for a significant period of time.
Downtime calculations to consider
$471,000 PER HOUR
Maintaining services with Eaton, you are able to manage risk of downtime and avoid finiancial costs of power disruption. $1000,000 is an average cost of downtime per research.
$1 MILLION PER HOUR
23 percent reported their sites being extremely critical with costs of more than $1 million per hour of downtime.
$100,000 WORTH OF STOCKED INVENTORY
When you rely on an Eaton service plan, rest assured that every factory-trained field technician carries $100,000 value of field inventory.
UPS FAILURES
- 60 percent of UPS failures are due to human, design and other errors
- 40 percent of all UPS failures are due to parts
Download Links
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(PDF 1 MB, 25/09/2018)
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(PDF 1 MB, 20/09/2018)
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Enhance the reliability and performance of your UPS with preventive maintenance(PDF 160 KB, 02/05/2019)
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Eaton's PredictPulse remote monitoring. The power of predictability. Predict power component failure with cloud-based analytics.(PDF 1 MB, 02/05/2019)
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Designed to offer maximum convenience and savings, Eaton’s scheduled assembly and startup service is the perfect solution if you’re interested in more than a traditional UPS startup service.(PDF 290 KB, 02/05/2019)
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Eaton offers service and support for our uninterruptible power supply (UPS) including onsite repair, installation, start-ups, preventive maintenance, giving you peace of mine and reliability.(PDF 12 MB, 02/05/2019)
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Quick overview of Eaton UPS lifecycle services.(PDF 744 KB, 02/05/2019)
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Learn how we can proactively detect and help resolve backup power issues: Load bank testing, infrared scanning and power quality metering.(PDF 1 MB, 02/05/2019)
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(PDF 401 KB, 03/06/2019)
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Learn how you can avoid UPS fan failures with proactive replacements.(PDF 329 KB, 02/05/2019)
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Quick overview of why it’s important to replace your UPS capacitors.(PDF 898 KB, 02/05/2019)
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(PDF 409 KB, 10/03/2020)
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Learn what there is to know about Eaton UPS fan replacement(PDF 526 KB, 24/05/2019)
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An overview of Eaton performance based on customer survey responses.(PDF 155 KB, 02/05/2019)
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An overview of the average tenure, factory training and on-time arrival of Eaton UPS field service technicians.(PDF 507 KB, 02/05/2019)
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(PDF 1 MB, 24/03/2020)
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Enhance the reliability and performance of your UPS with preventive maintenance(PDF 147 KB, 02/05/2019)
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(PDF 204 KB, 03/06/2019)
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(PDF 87 KB, 02/05/2019)
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(PDF 216 KB, 02/05/2019)
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Thanks to the deployment of 9395 UPSs and Eaton services, this Tennessee colocation data center doesn’t miss a beat when it comes to maintaining 24/7 availability for customers.(PDF 377 KB, 03/06/2019)
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(PDF 289 KB, 17/04/2020)
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(PDF 314 KB, 02/05/2019)
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Which type of service approach is best for you? We outline your options.(PDF 575 KB, 02/05/2019)
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Eaton’s UPS Battery Handbook is a free and complete guide on large UPS batteries, battery maintenance and important battery considerations for maintaining power protection for critical data center and IT equipment.(PDF 2 MB, 02/05/2019)
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What they are, what they do, why they’re essential in your UPS — and the importance of proactive maintenance for these humble and often overlooked components.(PDF 828 KB, 26/02/2021)
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A candid Q&A about reducing the risks associated with servicing data center UPSs.(PDF 471 KB, 26/02/2021)
Need product support?
Contact us
Phone: (800) 843-9433
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How to buy from Eaton
- Services
- UPS services
Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic, and mechanical power – more safely, more efficiently, and more reliably. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries.
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