Information we collect

Through your interaction with and use of the Information Channels, Eaton may collect Personal Data, which is information that identifies an individual or relates to an identifiable individual. Personal Data is also information collected through your interaction with and use of the Information Channels and non-Eaton websites, which does not reveal your specific identity or does not directly relate to an individual, but could, when combined with other data, link back to you. Personal Data may include online or offline interactions, and includes, but is not limited to:

Eaton Account Data
When you create an Eaton Account, we collect the following Personal Data:

• Name
• Salutation
• Email address
• Password
• Country and language preference
• Customer number
• Company name
• Company address
• City
• State
• Zip code
• Fax number
• Mobile phone number
• Company phone number
• Organization type
• Job title/specialty
• Customer account number
• Organization type
• IP address

We use this Personal Data in order to create and maintain your Eaton Account. You can use your Eaton Account for various services. When using your Eaton Account for a service, we may add additional Personal Data to your Eaton Account.

Your Eaton Account creation only happens at your request and we consider the processing of your Account Data to be necessary for the performance of the contract.

For more information about your data protection rights, click here.
For more information on retention and deletion of data, click here.
For more information on how this data might be shared with third parties, click here.

Purchase and Registration Data
You can purchase Eaton products and services and register your product. When you purchase products/services, and when you register your product, we collect the following Personal Data:

• Shipment and invoice address
• Phone number
• Invoice history, which includes an overview of Eaton products/services purchased
• Details of conversations that you may have with the Customer Care departments around your purchase questions or online shop experience questions
• Details of your registered product/service, such as the name of the product/service, the product category it belongs to, the product model number, date of purchase, proof of purchase
• First name
• Last name
• Account number
• Email address
• IP address

We use this Personal Data to fulfil your purchase and/or register your product. When you have an Eaton Account, you may also register your product. If you sign in with your Eaton Account, your Purchase and Registration Data will be added to your Eaton Account. If you purchase Eaton products/services as a ‘guest’ we will use your Purchase & Registration Data to fulfil your purchase, but will not add the information to your Eaton Account.

Purchase and registration of products only happens at your request and we consider the processing of your Purchase and Registration Data to be necessary for the performance of the contract to which you.

For more information about your data protection rights, click here.
For more information on retention and deletion of data, click here.
For more information on how this data might be shared with third parties, click here.

Product Tester Data
When you have an Eaton Account or you interact with Eaton’s marketing campaigns, you can sign up to become an Eaton product/service tester and tell us what you think about our products or services.

When you sign up to become an Eaton product/service tester we will collect the following Personal Data:

• Type of products that you are interested in, so that we can inform you about relevant product tests
• Information around your product tester application, such as: to which product you have applied to become a tester and answers to the selection survey in case such a survey was part of the selection procedure
• Overview of which tests you have participated
• Shipment/fulfillment data such as: your shipment/invoice information and telephone number
• Your feedback and review around the tested Eaton products and services
• Activity participation
• First name
• Last name
• Email address

We use this Personal Data to invite you to participate as a tester and we use your feedback to improve and develop products and services in relation to the tested product and services. Your Product Tester data will be added to your Eaton Account.

We consider the processing of your Product Tester Data to be based on legitimate interest of Eaton to improve our range of products and services.

For more information about your data protection rights, click here.
For more information on retention and deletion of data, click here.
For more information on how this data might be shared with third parties, click here.

Promotional Communications Data
You can choose to sign up for marketing and promotional communications. When you sign up for marketing and promotional communications, we will use the following Personal Data:

• Email address (if you don’t have an account)
• First name
• Last name
• Salutation
• Your Eaton Account Data
• Date of birth
• Company
• Address
• City
• State
• Zip code
• Country
• Job function
• Buying role
• Business phone number

We may collect this through tour interactions with Eaton Pages, Eaton mobile apps, the emails you clicked and opened and attendance of events. We use this Personal Data to send you promotional communications – based on your preferences and behavior – about Eaton products, services, events and promotions.

Based on your consent or if Eaton has a legitimate interest, Eaton group companies may contact you with promotional communications via email, SMS and other digital channels, such as mobile apps and social media. To be able to tailor the communications to your preferences and behavior and provide you with the best, personalized experience, we may analyze and combine all information associated with your Account Data and data about your interactions with Eaton. We also use this information to create segments of our audience showing which of our products and/or services users are interested in and track success of our marketing efforts. We may also send Eaton press releases by email (Press email data). When Eaton sends press releases, Eaton will process your name, contact details (e.g. email) and company information.

As described above the processing of Personal Data for Promotional Communications is based on your consent or if Eaton has a legitimate interest. Where Eaton processes your Personal Data based on consent, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before withdrawal of consent. Eaton will give you the opportunity to withdraw your consent to receiving promotional communications at any time via the unsubscribe link at the bottom of each promotional communications email you may receive from us.

For more information about your data protection rights, click here.
For more information on retention and deletion of data, click here.
For more information on how this data might be shared with third parties, click here.

Competition Data
You may choose to participate in sweepstakes, contest games or other competitions (Competition) via our Eaton Pages.

When you sign up for a Competition, we may use the following Personal Data:

• Your social media profile data in case you participate via your social media account
• First name
• Last name
• Email address
• Telephone number
• Physical/postal address
• Clothing size
• Photo
• Material or content generated and provided by you that allows you to participate in the sweepstake, contest, game or other Competition 

We use this Personal Data to allow you to participate, to identify you, to prevent/detect fraud and to fulfill the prize to you (if you win) and we consider the processing of your Competition Data in the above context to be necessary for the performance of the contract.

Please read the terms and conditions of the respective sweepstake, contest, game or other Competition for further information.

For more information about your data protection rights, click here.
For more information on retention and deletion of data, click here.
For more information on how this data might be shared with third parties, click here.

Online Feedback Data
You can choose to give your feedback, comments, questions, ratings and reviews in online evaluations (Online Feedback). Where you make use of this opportunity, we will process the following Personal Data:

• Your cookie ID
• Your feedback/comments/questions/your rating review
• Your contact details if you provide them to us (name, email address, telephone number)

We use this Personal Data to provide Eaton with valuable insights to improve our Eaton Pages or products/services and consider the processing of your Online Feedback Data to be based on legitimate interest of Eaton to improve our Eaton Pages and our range of products and services.

For more information on your registration and privacy choices, including the ability to unsubscribe, click here.

For more information about your data protection rights, click here.
For more information on retention and deletion of data, click here.
For more information on how this data might be shared with third parties, click here. 

Events Data
Eaton may collect data for events, webinars or fairs (“Events”) that you may wish to attend and register for via the Eaton Pages. You may either register for the Event via Eaton Pages or via other organizing companies. When you register for an event, we will process the following information:

• First name
• Last name
• Email
• Country
• Salutation
• Product/service of interest
• Company
• Address
• Business phone number

Furthermore, we might need the following information when you interact with Eaton as a Professional:

• Account Data
• Specialty
• Facility
• Products of interest
• Date

In rare cases where Eaton is directly booking travel or accommodations for you, we may collect the following information:

• Time slot
• Business phone
• Relevant dietary information
• Data concerning health (such as ADA accommodations)
• Time/date of arrival and departure
• Hotel information
• Frequent flyer number or other loyalty programs
• Driver’s license number
• Flight details
• Clothing size (e.g. for promotional items)
• Gender

By registering for an event, you are agreeing to receive communications from Eaton directly related to the event, such as what location the event will be hosted at and what time the event takes place. We are processing this data as it is necessary for the performance of the contract to which you are party. 

For more information on your registration and privacy choices, including the ability to unsubscribe, click here.

For more information about your data protection rights, click here.
For more information on retention and deletion of data, click here.
For more information on how this data might be shared with third parties, click here. 

Social Listening Data
When you interact or communicate on social media channels/pages/promotions and blogs (e.g. when you click on ‘like’ or ‘share’, when you post and share comments and when you submit ratings and reviews) your Personal Data is processed by a third party that provides social listening services to Eaton. This means that the third party that provides social listening services will retain a copy of your online publicly available interactions to which the third party has provided us access.

The Personal Data we collect includes publicly available data provided in the social media context by you from the relevant social media provider via a third party that provides social listening services such as: 

• First name
• Gender
• Birthday or age
• Homepage
• Profile photo
• Time zone
• Mailing address
• Email address
• Country
• Interests
• Comments and/or content you have posted/shared

We use this Personal Data to gain a general view of the opinion of people about us and our brands, to get an idea of relevant online influencers, to resolve issues and/or improve Eaton products and services and/or start a promotional conversation with you. We consider the processing of Social Listening Data in the above context to be based on a legitimate interest of Eaton. 

If you don’t want to share this information with us as described above, do not interact with Eaton on social media channels.

For more information about your data protection rights, click here.
For more information on retention and deletion of data, click here.
For more information on how this data might be shared with third parties, click here.

Consumer or Customer Care Data
You may from time to time interact with our Consumer or Customer Care centers. When you contact Customer Support, or when you communicate with one of our Eaton Customer Care representatives by email, phone or in writing (e.g. reply card) we will use the following Personal Data:

• Your Account data
• Purchase history, the content of your questions, or requests that you addressed
• Occasionally where applicable and necessary, your call recording and history. If this is the case, you will hear a message at the beginning of the call informing you about the potential of being recorded

We use this Personal Data to provide you with consumer and customer support (which may be product- or service related), respond to your inquiries, fulfil your requests and provide you with related customer service, such as repair or redeem products/services. We also use this Personal Data to improve, fix and customize our products and services, to meet compliance standards and to educate our Customer Care employees during training.

If we provide this service on the basis of an agreement with you, we consider the processing of your Personal Data to be necessary for the performance of the contract to which you are party. In other cases, we consider the processing of your Personal Data in the above context to be based on a legitimate interest of Eaton.

For more information about your data protection rights, click here.
For more information on retention and deletion of data, click here.
For more information on how this data might be shared with third parties, click here.

Visitor Experience Data
Where we use Personal Data we have collected from you while you have been using Eaton Products/Services and/or our Eaton Pages for analytical purposes, we do this in order to improve our Products/Services and to enhance your user experience. We also do this in order to have a general overview of the category of audiences that are interested in which of our Products and/or Services. This processing is based on legitimate interest of Eaton to improve our Eaton Pages and our range of products and services. 

For more information on the cookies we use, click here. 
For more information on retention and deletion of data, click here.

Sensitive Personal Data
Eaton will not seek to collect any Sensitive Personal Data from you. Sensitive Personal Data includes, amongst others, racial or ethnic origin, physical or mental health and religious beliefs. Therefore, we only collect Sensitive Personal Data when you have deliberately made it public and have exposed that data to us. Once Eaton is processing that data, you will have the same rights as described below.

For more information about your data protection rights, click here.