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With network design and configuration services, our experts will create a secure, high-performance network design to support your organization’s key digital initiatives, based on the current and future requirements of your Industrial Control Systems (ICS) network. Once the design is approved, we’ll implement the network, including configuration, testing and commissioning.
Twice a year, the Eaton consulting and support teams will provide upgrade services to apply product patches to application servers. This service ensures the latest version of the application is available in production use and provides the most current feature set, product fixes, operating system security enhancements and more.
With our health-check services, we’ll conduct an application and architecture assessment twice a year to evaluate your server resources, operating system and application versions, database configurations, and the overall health of your installation. The assessment will identify any exceptions in the configuration or utilization of key resources, along with suggestions for remedies that are designed to ensure your application servers continue to perform for the stated amount of time or with a defined growth of devices and data collection.
Support is available from our global technical support team via our online portal, email and phone. Customers of these services can open new cases, manage existing cases, review prior cases and access our integrated Knowledgebase, which includes a series of self-service videos related to product features.
We offer a variety of courses to teach you and your team how to use our software. The instructor-led courses are tailored to your specific use cases and are available virtually or in person, leveraging slides, exercises, demo systems and certification exams to ensure you’re fully prepared to operationalize your investment.
Learn more about our curriculum, including how to request a course catalog.
While our software provides workflow and automation tools to help ensure device information is correct during implementation, the long-term accuracy of the data relies on you and your team. When installs, moves and changes happen, you must update that information in your software to maintain real-world device configurations, which is challenging to do in today’s fast-paced environment. With device audit services, Eaton will audit and validate device configurations for you so your team can focus on other value-add activities.
Infrastructure equipment is smarter and more interconnected than ever before, which can leave you vulnerable to attack. Our cybersecurity assessment services include an initial assessment of the maturity and implementation of your overall cybersecurity program, an in-depth architecture, threat and vulnerability analysis to determine your overall exposure level, and lifecycle management to ensure your cybersecurity program remains comprehensive and current with industry standards and best practices. Learn more.
With asset monitoring services, Eaton power experts monitor your equipment around the clock and are prepared to act for you when unexpected issues arise. We triage alarms and events, review predictive analytics and can automatically dispatch a service technician if a critical failure occurs, providing the ultimate peace of mind.
