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Service and support for machine builders and operators

Make your project our project

Today digital and IT technologies, as well as changing standards for functional safety or markets, continously pose new challenges for engineering departments. Product updates and functional improvements also add to the day-to-day workload. Use the support of experienced experts to make project times shorter, reduce overall costs and create a spirit of progress and motivation across your team.   

Understanding the application and the challenge

When working on a machinery project, the first thing you have to understand are the application and the challenge. Are you looking for better process data and transparency? Or do you want to improve machine performance and reduce energy consumption? Our customer service team is at your disposal to understand where we can best support your upcoming project. And then our engineering teams can recommend a solution and will support you all the way from design and application programming through to integration and start up. 

Reducing costs in production and supply chain

Once your machinery project is engineered, the supply chain for production has to be set up. To achieve all production targets, including time and cost targets, the supply chain is an important factor. Our value-added services team members are experts in picking the right solutions to optimize your total supply chain from purchase and delivery to production. Labeling and special packing solutions help improve material flow. Pre-assembled and customized product modules can facilitate production. And more.

Delivering performance: the Eaton partner network

When it comes to implementation, on-site integration or commissioning, we use our network of qualified partners to support your projects. In this community, you'll find system integrators for drives with years of experience across markets, like in pumping and water applications. Let our partners help you with automation challenges in Codesys, connect your application to the cloud and customize a dashboard for you.  Or they can build the electrical cabinets for your project according to IEC, UL or CSA standards. 

Functional safety, tools and documentation

Get access to functional safety assets, tools and configurators, the download section for the latest product software and firmware or our online catalog for the machinery industry

How to easily implement the right functional safety level?

Emergency-stop, safe power-off, safe torque-off for drives and many more safety functions are essential to avoid damage to operators and assets in many applications. To facilitate the implementation of functionally safe machines, we have developed a guideline for  product selection and design of safe circuits. Everything presented in the guidebook has been verified and approved by governing authorities.

 

Designing electrical machines requires a lot of calculation for a seamless operation. To allow system designers to focus on this important job, we provide several tools and configurators to facilitate the electrical part of the engineering process: selectivity calculators, drive, pushbutton and motor starter configurators, as well as an energy efficiency estimator all help engineers find the best components for their application - easily.

 

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