Services

Purchasing an uninterruptible power supply (UPS) is an investment in your business or organization, providing peace of mind, reliability and improving your bottom line. Performing factory-recommended preventive UPS maintenance is critical for optimal performance and continued reliability, minimizing the risks of downtime and extending the life of your UPS. Eaton offers UPS service plans, battery and parts replacement services, and remote monitoring to help avoid future UPS failures.

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Why choose Eaton?

A key component of any service plan is the peace of mind that help will be there when you need it, regardless of the time of day or issue. In addition to providing highly trained team members onsite, Eaton service customers also have access to a host of additional resources at their fingertips, including:

UPS Placement

We help you select the best operating environment for your UPS.

Installation

Our service technicians will help you with installing and programming your UPS system. We also provide the necessary connectivity to your own monitoring system on Eaton's remote monitoring.

Commissioning/User training

Before your system is commissioned, we thoroughly check UPS connectivity and endure your UPS will reliably protect your IT or production system against all types of electrical disturbances. We start up your UPS system and provide user training.

Preventive Maintenance

Regular servicing efficiently ensures the secure operation of your UPS and prolongs the life of your equipment. Preventive maintenance includes professional servicing according to factory specifications, battery testing, reporting and recommendations.

Telephone Support

Eaton's technical support is at your service to answer any questions you may have. Telephone support 24/7 is included in all maintenance agreements.

Understanding your Eaton UPS warranty

Keeping your warranty information on-hand for your battery backup is a best practice we highly recommend. If you aren’t sure about your Eaton warranty coverage, click below to learn more.

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Eaton offers peace of mind that help will be there when you need it, regardless of the time of day or issue.

We have an extensive network of well-trained technicians and accredited service partners across the region that receiving ongoing product training and certification, along with safety training and personal protective equipment to perform their job efficiently while maintaining a safe work area.

Service response time availability

2-, 4- and 8-hour response time commitments 24x7x365
99 percent on time arrival rate

UPS and battery safety

Eaton’s recordable incident rate is consistently below the industry average for operations in the NAICS code 811 category (Repair and Maintenance). Our experience modification rate is also consistently below the industry average—and has been for a significant period of time.

Learn more

Learn why you should consider regular scheduled services on your UPS

Expand your knowledge

Top 5 UPS components that require preventative maintenance

10 things you need to know about UPS capacitors

6 tips for keeping your UPS battery backup in top shape

Specifications

Download Links

Brochures

Eaton Service Brochure

(PDF 4 MB , 20/11/2024)
Eaton’s Extended Warranty Offerings Brochure - EA

Learn more about our extended warranty and ensure your critical systems are always covered.

(PDF 667 KB , 20/03/2025)

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy and helping to solve the world’s most urgent power management challenges.

Eaton UPS services