Select your location

Eaton 9390, 9355 UPS startup, warranty and support overview

Our UPS and battery systems are backed by a standard factory warranty, so you know you’re getting the performance and reliability you need. The chart below details the startup and warranty coverage for your UPS, battery and power distribution equipment.

Services available for 9390, 9355 UPS

STARTUP INCLUDED

8x5 (can upgrade to 24x7)

WARRANTY AND INCLUDED SERVICE*
  • 1-year parts, 90 days onsite labor from startup*
     
  • 24x7 Customer Reliability Center triage and dispatch
     
  • 24x7 technical support access

*The period covered in this warranty for product installed (and currently located) in the 50 United States and District of Columbia is 12 months from the date of product startup or 18 months from the date of product shipment, whichever occurs first, for parts coverage and 90 days from the date of product startup for labor coverage. The period covered by this warranty for product installed (and currently located) outside of the 50 United States and District of Columbia is 12 months from the date of product startup or 18 months from date of product shipment, whichever comes first, for parts coverage.

SUPPORT SERVICES AVAILABLE FOR PURCHASE
  • Onsite parts and labor
     
  • Preventive maintenance
     
  • Battery replacements
PREDICTPULSE REMOTE MONITORING SERVICE*
  • Receive first year at no charge
     
  • Connectivity parts required

PredictPulse remote monitoring service, where available, requires customer enrollment, connectivity parts and self-installation. Eaton 9390 models include PredictPulse, connectivity parts and installation by an Eaton Customer Service Engineer (or self-installation) at no charge upon enrollment during first year warranty. Eaton 9355 models include remote monitoring service only; parts and installation are excluded. Customers can receive a 90-day free trial by self-installing PredictPulse using the wizard installer tool and any needed connectivity parts.

EATON LIMITED FACTORY WARRANTY

See the Eaton Limited Factory Warranty applicable to each product for additional details and limitations. Product startup is defined as being performed by an Eaton Customer Service Engineer or agent. Learn more about Eaton's three-phase limited factory warranty.

Request startup of your Eaton UPS today

Questions about the services offered?