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Advance metering infrastructure
Demand response
Grid automation system solutions

Eaton Standard Response Times
Severity Level	Description	Response Time
Critical (Severity1)	The error results in a complete work stoppage in the supported offering or materials critical function(s) cannot be executed.	1 business day
High (Severity2)	The error result in one or more critical supported offering functions from executing and for which there is no work around	2 business days

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