IT Central Station is always on the hunt for unbiased feedback from its users that will help tech professionals make educated software buying decisions. In recent months, they gathered reviews for Eaton’s PredictPulse Insight to find out what users had to say about this service.

Staying on top of power components is a core duty in data center management. To help with this task, Eaton offers PredictPulse, a cloud-based monitoring and management service. Eaton PredictPulse collects and analyzes data from Eaton uninterruptible power supply (UPS) devices using Artificial Intelligence (AI). It alerts data center managers if it observes or anticipates a power issue. An “outbound only” cloud architecture mitigates potential cybersecurity risks in the solution.

In their reviews, IT Central Station users highlight the intangible and monetary value they find in the PredictPulse UPS remote monitoring service. It enables them to stay on top of complex power components and avoid catastrophic data center downtime.

PredictPulse remotely monitors Eaton UPS devices around the clock. As Keith C., a Smart Infrastructure Consultant BAS at Kaiser Permanente explains, “We get a very good understanding of what the unit is doing, all remotely. It's very good.” For Wanada B., who serves as an Information Technology Infrastructure Manager at a financial services firm, it’s about relying on PredictPulse for all the of the Eaton UPS devices in her organization. As she puts it, “We decided to add on PredictPulse for the notifications. PredictPulse lets us know when the system is down or having other issues, as far as connectivity, input/output, battery level, and reports.” 

Elements outside of the data center, where one has no control, are often the reason for downtime. It’s important to know what’s impacting your data center and how, at all times. Wanda B's firm also relies on PredictPulse cloud-based monitoring to stay informed on when a UPS is going on and off battery. As she says, “This feature came in handy last weekend when the Department of Water and Power took the power down. They said that it was for 12 hours, but it ended up being 14 hours. I could manage the readings on the batteries, ensure they weren't draining, and everything was okay. They made it through the whole outage.” She adds, “It keeps you in the loop and knowledgeable. It will let you know when an issue has cleared. It is very much worth the expense.”