Learn about the variety of services our expert field team offers and our safety program.
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The product is verified as being authentic; however, this does not guarantee the condition or fit for purpose of the product.
The product is verified as being authentic; however, this does not guarantee the condition or fit for purpose of the product.
Electrical power distribution field services
Eaton’s Electrical Engineering Services and Systems team provides the expertise needed to keep your power system safe, efficient, reliable and up-to-date. Our extensive range of expertise helps businesses make the most of their existing equipment by optimizing performance and extending the lifespan. Our electrical services engineers and technicians diagnose problems, identify ways to improve performance, and transform concepts into flexible, practical solutions that can improve productivity and use of capital.
Expertise with major manufacturers' equipment
Extended warranty with startup and commissioning
24/7/365 Emergency support
Core features
- Contract and support services provide the maintenance, parts and service needed to get the best performance from your power systems
- Available to match specific business needs, Eaton’s service contract offering ensures that all equipment - regardless of manufacturer - is aligned in an integrated maintenance strategy
- Eaton’s field services team performs an entire spectrum of services including preventive maintenance, equipment startup and commissioning, site acceptance training and remote monitoring and diagnosis
- Emergency service is available 24/7/365 for electrical crisis response
- Customer support centers are staffed around-the-clock
- An additional one-year warranty is included on any Eaton equipment where Eaton's Electrical Engineering Services and Systems performs the power system studies and startup / commissioning
- Extended warranty service agreements are available up to 60 months from the date of shipment
The service your skilled technicians provided was exceptional. This was my first power outage but the knowledge, excellent customer service, and professionalism your technicians provided gave me an overwhelming sense of confidence as the outage was completed successfully without incident or injury. I would definitely refer to Eaton for any future power issues I may have.
Expertise for every stage of the job
Need service support now?
Eaton’s service team is on call 24/7 every day of the year, providing unrivaled services ranging from troubleshooting to disaster recovery.
Verify your system
When constructing or modifying an electrical system, it is critical to verify that it will perform in accordance with the design plans and specifications. Eaton’s site acceptance testing not only ensures the proper functioning of new or upgraded equipment, but provides baseline data for designing predictive maintenance programs.
Preventive maintenance pays
It is widely documented that a well-designed, time-based preventive maintenance program can significantly reduce failure rates. Eaton’s predictive diagnostic services relies on the latest technologies to support a long-term predictive/preventive program to optimize equipment and uptime.
Let Eaton be your engineering partner
As organizations increasingly expect their personnel to do more with less, it can be especially challenging to keep systems up-to-date and optimally performing. With Eaton’s embedded engineer services, you gain an in-house expert to supplement your own staff. Engineers can perform a multitude of tasks including drawing creation, field installation, commissioning of devices and project management.
Crisis response when you need it most
In the wake of a disaster, speed of response is essential, as these events can cause enormous loss of property, production and revenue. With service offices strategically located throughout North America, Eaton can deploy expert crisis management through a team of engineers and technicians within hours of a disaster striking. This immediate action helps organizations return to production quickly and safely.
Extend equipment life
Eaton’s Switchgear modernization product line offers a host of solutions for aging power systems to extend the useful life of electrical power systems. These range from reconditioning to equipment replacement and additions to existing systems that improve reliability and safety.
Safety first
As one of the largest and most experienced teams in the industry, Eaton strives to create a zero-incident culture through the implementation of our Safety Policy including division safety managers, layered risk assessments and a voice of the customer campaign. You can rest assured that every Eaton service professional is dedicated to continually improving our environmental health and safety performance through prevention, protection and preparation.
It’s all about you
Eaton’s engineering services team is dedicated to understanding your business so we can optimize your power system for safety, reliability and efficiency. With more than 1,500 experts in 60 locations throughout Canada and the U.S., and more around the world trained on major manufacturers’ equipment, our experienced engineers can diagnose problems, identify ways to improve performance, and transform concepts into practical solutions. With 24/7 support, we are available whenever you need us.
Turnkey solutions
From equipment modernization/upgrade to complete design, construction and commissioning of a new substation, Eaton’s turnkey power system team has the expertise and resources to design and manage your entire project from start to finish. Achieve a safer, more reliable and cost-efficient power system and the convenience of a single point of contact to reduce risk, schedule and budget.
How to buy from Eaton
