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Supplier excellence

We want to work with suppliers that consistently get it right: Getting the right product to the right place in the right quantity and with the right quality and at the right total cost.

  • All Eaton suppliers must register on the my.eaton.com supplier portal, which gives you access to powerful online tools and resources with the up-to-date information you need to work smarter, make informed decisions and streamline your transactions with us.

  • All suppliers must read and comply with Eaton’s Supplier Excellence Manual. The SEM defines the minimum requirements, processes and systems for doing business with Eaton.



The following summarises key quality processes we expect our suppliers to comply with (expand each section to view more). 

QMS registration

We require suppliers to be registered with an internationally recognised quality management system, including but not limited to:
 

  • Aerospace – AS/EN/JISQ910
  • Electrical – ISO9001
  • Hydraulics – ISO9001
  • Vehicle & eMobility – IATF16949


Add your QMS certification to your supplier profile in WISPER.

See section 4 of our Supplier Excellence Manual for more.
SSA (Suppliers Site Assessment)

Comprehensive assessments are conducted at supplier site locations to confirm that they meet minimum Eaton requirements. Assessments may be conducted by Eaton or supplier personnel. Any corrective actions identified as a result of the assessment must be addressed within the defined period agreed with Eaton.

See sections 6, 7 and 8 of our Supplier Excellence Manual for more.
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APQP (Advanced Product Quality Planning)

Advanced Product Quality Planning (APQP) is a structured method of defining and establishing the steps necessary to assure that a product meets our expectations, and that the supplier’s manufacturing processes have the capability to consistently meet these requirements.

See sections 6.2 and 7 of our Supplier Excellence Manual for more.
PPAP (Production Part Approval Process)

Unless otherwise specified, PPAP submissions are Level 3 and submitted via WISPER or email.

See sections 6.2 and 7 of our Supplier Excellence Manual for more.
FAI (First Article Inspection)

First Article Inspection (FAI) is required upon initial shipment of production components and at any time a change occurs that invalidates the original results

See sections 6.2 and 7 of our Supplier Excellence Manual for more.
SCR (Supplier Change Request)  

We require our suppliers to provide advance notification of planned changes so that we can collaborate with you to mitigate any unintended consequences to our internal operations or our end customers. Examples of changes include, but are not limited to:
 

  • Relocation of manufacturing operations
  • Change in sub-tier supplier
  • Product and process changes internally or at sub-tier supplier with impact on fit, form or function
  • Use of construction or material other than what was previously approved
  • Upgrade or rearrangement of existing tooling or equipment
  • New or modified tools, die, moulds or patterns
  • Change in test/inspection methods


Supplier change requests are submitted via the Eaton portal.

See sections 6, 7 and 9 of our Supplier Excellence Manual for more.
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Supplier Performance Monitoring (focusing on quality metrics)

We measure supplier performance by evaluating, along with other metrics, DPPM (defective parts per millions) and the number of nonconforming incidents.

See section 8 of our Supplier Excellence Manual for more.
WISPER (Worldwide Interactive Supplier Performance Evaluation Resource)

WISPER is Eaton’s online platform and primary method for evaluating and managing direct material suppliers.

See sections 6.1.1 and 9.2 of our Supplier Excellence Manual for more.  
Supplier scorecards

Supplier scorecards are part of the way we review supplier performance. We expect our suppliers to maintain a zero defects culture and zero delivery disruptions through execution of continuous improvement plans.

See section 8 of our Supplier Excellence Manual for more.
DMR fee & COPQ chargeback (Cost of Poor Quality)

We expect that the product you supply matches what we asked for. If we return product to you because of non-conformance, for each incident we will charge you US$500 to cover our administrative costs as well as any additional actual costs incurred in mitigating the problem.

See section 9.2 of our Supplier Excellence Manual for more.  
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IDEAS (Innovation Drives Excellence, Achievement and Savings)

We require our suppliers to initiate and implement cost-reduction and improvement suggestions. We want to collaborate with you to reduce waste and improve quality. And we’re looking for open, forthright dialogue, creativity, innovation and ingenuity in improving how we do business with you.

Learn more about the IDEAS programme and submit your IDEAS form on the my.eaton.com supplier portal.

See section 9.1 of our Supplier Excellence Manual for more.  
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Learn more about the above information by carefully reviewing our Supplier Excellence Manual. The Supplier Excellence Manual defines the minimum requirements, processes and systems for doing business with Eaton. 
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Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Eaton’s 2019 revenues were $21.4 billion, and we sell products to customers in more than 175 countries.
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