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Data center downtime is costly.

What if you could predict future outages days or even weeks ahead of time? 

With our cloud-based Remote Monitoring Service (also known as PredictPulse), which is part of our Brightlayer Data Centers Suite, power experts monitor your Eaton uninterruptable power supply (UPS) and power distribution unit (PDU) systems around the clock and are ready to act for you when unexpected issues arise – minimizing equipment downtime. 

Key product features

24/7 monitoring
Our experts remotely monitor your IT infrastructure power quality equipment around the clock and dispatch field service technicians when needed.
Predictive analytics
Know about a future power component failure before it happens so you can mitigate downtime.
Expedited repairs
Expedited response and repair from Eaton UPS and PDU field technicians 24/7; remote diagnostics enables them to have the correct parts when they arrive.
Real-time data
Access real-time health trends, alarms and outages prevented from your desktop or our mobile app.
Intuitive monthly reports
Easy, at-a-glance reports identify longer-term component risks for batteries, capacitors, fans, air filters and power train.
Wireless security & convenience
LTE-wireless connectivity isolates and encrypts data to increase security, avoids internal network hassles and provides easy enrollment and activation.
Cloud-based implementation
Eliminates the need to install or configure software.
Robust cybersecurity
UPS and PDU data is outbound only, which prevents anyone from being able to remotely control your equipment.
Customized alerts
Receive real-time alerts via a text message, email or phone call when issues arise; you decide when and how you’re notified.

See more product features

Learn how our remote monitoring service is like having a second pair of eyes on your power infrastructure

Reports and customized alerts provide real-time information on how your system is performing

DeviceDetailScreen.jpg

Device detail screen includes at-a-glance health details, load trends, recent alarms and predictive alerts on components.

MobileDeviceView.jpg

Mobile app provides access to real-time health and alarm data when you’re on the go.

BatteryAlert.jpg

Monthly battery degradation notice identifies which batteries need replacing and when.

“The service has definitely quickly deployed field technicians. At one of our sites, the temperature in the room was rising. Because we received a notification, we were able to get an engineer dispatched to the site to the HVAC problem. Had we not done that, we might have ended up with a UPS failure.”

Read customer review

Bitsy Bernat, Senior Manager at Kaiser Permanete

Hear how our Remote Monitoring Service saves customers time and money

We like the closeness of Eaton's manufacturing to their technical team -the way they're entwined – so that they experience lessons-learned a lot quicker than an outside, third-party team that would be doing the support and feeding back to the factory. Eaton's service and engineers were one of the deciding factors for us.”

Read customer review

Bill Johnson, VP of Colocation Data Center Operations at H5

Easy installation

Our Remote Monitoring Service is easy to activate if you have a compatible Eaton UPS, network card and environmental monitoring probe and meet all other installation requirements. Self-activate in minutes using our quick-start guide or ask an Eaton field technician to activate your UPSs for you – no software required.

If you're not ready to commit, you can also take advantage of our free 90-day trial. 

 

Required hardware

Our service is compatible with the Eaton UPSs, PDUs, network cards and environmental monitoring probes listed in the table below.

Equipment model

Required network card

Required environmental monitoring probes (EMP)
UPSs
Eaton 5P, 5PX, 5PX G2, 9130, 9PX, 9PXM, 9SX, Ferrups FX, ATS rack PDU, 9E, 93PS (fw 2.50->), 91PS, 91PS Monoblock, 93E 15-80, (EATS115, EATS120, EATS220) Gigabit Network Card (Network-M2) Environmental Monitoring Probe Gen2 (EMPDT1H1C2)

Eaton 5P, 5PX, 9SX, 9PX, 9PXM, 93PM, 93E (9E), 9395XC

Industrial Gateway Card (INDGW-M2)

Environmental Monitoring Probe Gen2 (EMPDT1H1C2)

Eaton BladeUPS, 9155, 9355, 9395, 9395P, 9395C

Gigabit Industrial Gateway X2 Card (INDGW-X2)

Environmental Monitoring Probe Gen2 (EMPDT1H1C2)

Eaton 9390, 9390IT, 9315

Power Xpert Gateway UPS X-Slot Card (PXGXUPS)

Environmental Monitoring Probe for UPS
PDUs
Eaton ATS rack PDU (EATS115, EATS120, EATS220) Gigabit Network Card (Network-M2) Environmental Monitoring Probe Gen2 (EMPDT1H1C2)
Eaton G4 Rack PDU Not needed (embedded Eaton Network Gigabit Network Module, eGNM, included) Environmental Monitoring Probe Gen2 (EMPDT1H1C2)

Ready to start your free 90-day trial?

If you already have the required Eaton UPS and connectivity cards, you can activate a free 90-day trial of our remote monitoring and predictive insights service in four easy steps.
Start trial

Have questions?


Have questions about compatible hardware or want to learn more about our remote monitoring and predictive service before starting your free, 90-day trial? Our solution architects can help. 
Request a consultation
 

Remote Monitoring Service features

  • 24/7 cloud remote monitoring by Eaton experts via LTE wireless (or SMTP network).
  • Predictive analytics to proactively identify component risks.
  • Critical alarm notification calls and Eaton service technician dispatch (or warranty replacement).
  • Integration with Eaton service history, component data, field service technicians, technical support and monitoring analysts.
  • Remote diagnostics for faster on-site repairs and higher first-time fix rate.
  • Real-time (15-minute telemetry data refresh) visibility on the go with mobile and browser app display of alarms and trends (Edge, Chrome, Safari, Firefox browser compatibility).
  • Integrates with Eaton UPS firmware, sensors and connectivity card technology.
  • Unlimited number of users and devices.
  • Ability to self-manage users, preferences and device names.
  • Can be self-installed (requires connectivity parts and LTE modem power supply) or installed by an Eaton field technician.
  • Monthly report summarizes all of the events where a UPS prevented a load loss.
  • PulseScore shows device and overall site health based on real-time scoring.
  • Available in English, French, Portuguese and Spanish.
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  • Ability to self-manage alarm notifications and preferences, including receiving notifications in a digest format and receiving notifications based on load-risk events.
  • Smart alarm grouping with alarm log summary to streamline and aggregate notices when an event is underway.
  • Site admin sets alarm preferences for users and call priority for users in the event of a critical alarm.
  • Snooze and acknowledge device alarms.
  • Real-time alarms and event notifications by text message, email and phone.
  • Alarms for high temperature and high humidity.
  • Lost communication alerts.
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  • Cyber security managed offering and best practices.
  • GDPR (personal data privacy) compliant.
  • No VPN required; uses outbound-only SMTP email via LTE wireless or network connection.
  • Cyber security vulnerability detection.
  • LTE wireless encryption and isolation from customer network.
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  • LTE wireless connectivity (LTE modem included) with data plan included.
  • LTE modem API firmware management and OTA updates.
  • LTE wireless included at no charge, alternative SMTP network installation may be installed.
  • Requires Eaton Network-M3, INDGW-X2 or INDGW-M2 network cards, and Environmental Monitoring Probe Gen 2 temperature probe.
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  • Analytics predict the risk of component failure for batteries, capacitors, fans, air filters, power train.
  • Predictive alert verification process enables you to validate and replace parts before failure.
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  1. PredictPulse for Eaton three-phase UPS models include monitoring, predictive and LTE wireless in the subscription price. Customers of Eaton single-phase products may purchase PredictPulse with or without LTE wireless.
  2. Customers declining the LTE wireless may use a customer-supplied SMTP network connection.
  3. Predictive analytics availability varies by Eaton UPS model and not all three-phase products support predictive.
  4. LTE wireless includes an Eaton-supplied LTE gateway modem with multi-carrier compatibility (AT&T, Verizon, and T-Mobile in the United States) and the wireless data plan costs are included with the PredictPulse service. LTE wireless may not work in every site or location.
  5. LTE wireless requires a 120VAC power source, preferably protected.
  6. LTE wireless should be connected to a dedicated Eaton network card (not shared for other purposes); this is a cybersecurity best practice and is strongly recommended.
  7. PredictPulse is compatible with select Eaton hardware. See a complete list of required hardware. 
  8. PredictPulse can be self-installed, or an Eaton field technician can install and provide connectivity equipment (separately purchased).
  9. In the United States, PredictPulse is included for Eaton three-phase products for the first year from startup at no-charge and can be self-installed; Eaton 93PM and 9395 UPS models include wireless installed during startup at no charge. Customers of non 93PM and 9395 models can purchase wireless at startup.
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Technical support

Call Eaton at 800-843-9433, email us at predictpulsesupport@eaton.com or read answers to frequently asked questions (FAQs) at our Software Support Center.

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Want to learn more?

 
 
If you're ready to learn more about our Remote Monitoring Service, request a consulation with one of our solution architects using the form below or find a channel partner.  
 
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Not sure if this software is right for you?

Learn about our Brightlayer Data Centers suite, which includes software products for data center infrastructure management (DCIM), distributed infrastructure management and electrical power monitoring system (EPMS).

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Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy and helping to solve the world’s most urgent power management challenges.
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