Software Professional Services

With Remote-start, Eaton experts will install and configure the platform for you with eight total hours of expert assistance consisting of configuration and training. Then Eaton will turn the keys over to you to continue to add your additional devices, locations, racks, and data. Remote-start service includes: 

• Remote installation of the OS and Eaton software package

• Configuration of networking and server requirements

• Limited creation of locations, racks and other physical devices

• Auto-discovery of devices

The most popular option, Quick-start will dedicate a Professional Services Engineer (PSE) up to three days on-site or remotely for installation, configuration and in-depth testing and user training. You will learn the tools you need to successfully monitor and manage your infrastructure. Quick-start service includes all Remote-start services as well as:

• Full-project management

• Detailed statement of work document

• On-site training  

• Auto-discovery and placement of devices, locations and floorplans 

Don’t lift a finger with Comprehensive-start: let Eaton's PSEs handle project management, installation, configuration and onboarding directly on-site with you and your team. This level of service handles all aspects of deployment for you. 

• We do it all!

1. Project initiation
   Initial meetings with detailed SOWs, contracts and kickoff meetings. 
2. Architecture
   Formal definition of network, servers and storage required.
3. Installation
   Servers, storage, OS and application installation with delivery as a virtual appliance or standalone application installation.
4. Device and data implementation
   Power and IT device placement, rack building, port mapping and more.
5. Monitoring configuration
   SNMP, Modbus, Bacnet, IPMI and alarm thresholds set.
6. Third party integrations
   API calls, database integrations and IP cameras.
7. Functional testing
   Confirm data collection, audit assets, test notifications.
8. Production launch
   Customer acceptance and provision customer accounts.
9. Training
   Administrator and/or end user training sessions.
10. Transition to Eaton support
    Project closure and instructions on support mechanism.