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Support and returns

Customer and technical services

Whether you are looking for customer or technical support we are happy to help you.

Support for system design and commissioning

If fire system design and commissioning is not part of your day to day business, navigating around the various standards and procedures can seem complex and difficult. Eaton have a team of qualified and experienced experts ready to help and guide you through the process.

System training

Eaton offers a variety of training courses at our Doncaster facility to help familiarise you and your team with the equipment, this is to help protect you and the building owner, ensuring whoever is working on the system has both the confidence and the competence to install what can be a complex product.

This is a mandatory requirement for our addressable range and needs to be completed before we can release the required software. At the end of the two-day training course delegates will be able to carry out loop calculations, address individual devices and have a good understanding of troubleshooting techniques.

Site assistance

The final part of any fire system installation is the commissioning, where the work is reviewed and tested to ensure compliance with the mandatory standard. It’s important that the commissioning engineer is competent to carry out the work because without the commissioning certificate it is unlikely that the building can be covered by insurance.

Eaton’s team of field based technical support engineers, who have experience and competence on Eaton’s full range of systems, can offer on site support to assist commission the fire system or, for fault finding, using a full range of site tools to diagnose the issue.

Speak to your account manager or call +44 (0)1302 303352 and our team will be happy to advise.

Technical support

We provide a variety of additional technical services including training and software support. Visit our Software page to book training, or download software.

If you are after a quick answer to a technical question, or helpline is ready to support you, simply call                              +44 (0)1302 303350.

If you are new to our systems we also offer a rnage of services and on-site support to get you up and running.

Returns and concerns


Site support

For system design or assistance:

Tel: +44 (0)1302 303352
Fax: +44 (0)1302 303332                       E-mail:             E-mail:

Technical support

For technical training and software support:

Tel: +44 (0)1302 303350
Fax: +44 (0)1302 303340

Customer services

For customer services, including international orders, or sales enquiries:

Tel: +44 (0)1633 628566
Fax: +44 (0)1633 876007

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