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    Electrical power distribution field services

    Decades of experience in MV and LV Switchgear, 24/7/365 Emergency support, Highest standard of safety with zero-incident culture
    Contact us

Overview

Eaton’s Services team provides the expertise needed to keep your power system safe, efficient, reliable and up-to-date. Our extensive range of expertise helps businesses make the most of their existing equipment by optimizing performance and extending the lifespan. Our electrical services engineers and technicians diagnose problems, identify ways to improve performance, and transform concepts into flexible, practical solutions that can improve productivity and use of capital. We are available all over the globe with highly trained personnel to act on the field to execute repairs, trouble-shooting with emergency response over the clock. 

Core features

  • Contract and support services provide the maintenance, parts and service needed to get the best performance from your power systems

  • Available to match specific business needs, Eaton’s service contract offering ensures that all equipment is aligned in an integrated maintenance strategy

  • Eaton’s field services team performs an entire spectrum of services including preventive maintenance, equipment startup and commissioning, site acceptance and training

  • Emergency service is available 24/7/365 for electrical crisis response

  • Customer support centers are staffed around-the-clock

  • An additional warranty time is included on any Eaton equipment where Eaton's Engineering Services performs the startup / commissioning

Safety is in our DNA

Eaton is intimately familiar with industry standards, regulations, and safety protocols applicable to our equipment. We can ensure that all Field Service Activities comply with all relevant codes, reducing the risk of non-compliance issues and safety hazards, where in Eaton, safety is in our DNA.

Service Plans

Eaton’s skilled Service Engineers regularly identify issues in installations when performing periodic maintenance for customers. As potential causes of faults are detected at an early stage, they can be eliminated before developing into the cause of an actual fault. Good maintenance proves its worth on a day-to-day basis. Inspection & Maintenance by Our service engineers prevent faults that have catastrophic consequences for our customers’ business operations. Get more information about our Service Plans.

Specifications

Eaton services maximize your uptime, reliability and safety.  Eaton’s extensive range of contract and support services provides a one-stop approach to achieve the very best performance from your power systems. Our comprehensive offering includes:

Start-up and commissioning

  • Acceptance testing and installation certification
  • Installation support and supervision
  • Start-up and training
  • Ground fault testing
  • Interconnect confirmation and commissioning
  • Measurement of conductivity and resistance  
  • Warranty extension    

Issue resolution and crisis response

  • 24/7 support
  • Complex systems troubleshooting
  • Hundreds of strategically located service engineers
  • Quick response teams trained field personnel
  • Crisis response personnel dispatch
  • Failure prevention and risk reduction
  • Project management with single point of contact

 

Equipment upgrades

  • Refurbishment and repair capabilities 
  • Relay technology upgrades
  • Full front-panel upgrades
  • Circuit protection device replacements
  • Transformer oil processing and repairs
  • Short/long-term maintenance contracts

Preventive maintenance

  • PM program design and implementation 
  • Expertise to test all LV and MV distribution and control equipment
  • Complete scope of testing, evaluation and repair
  • Thermographic inspection  
  • Predictive diagnostic - partial discharge 
  • Monitoring of relaying, metering, MV and LV equipment and transformers 

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